This position will assist with administrative duties and call center operations at Hershey Entertainment Complex for the following departments; Attractions, Food & Beverage, Games, Guest Experience, Retail, Safety & Security, Utilities, and Wardrobe. In this role, team members will be responsible for assisting with general administrative office work, making and answering phone calls and emails, greeting/assisting employees and employee partners, and providing assistance as it pertains to their weekly schedule. In addition, this position will also assist with meeting volunteers and temporary staff for each shift and accurately logging and processing information in the appropriate databases. This is a part time year round position averaging three (3) days and up to 20 hours per week.

The Entertainment Complex consists of HERSHEYPARK (including ZooAmerica), HERSHEYPARK Stadium, HERSHEYPARK Arena, GIANT Center and Hershey Theatre.

Job Functions:

• Handling a high volume of in-coming and out-going phone calls
• Responding to written and verbal inquiries relating to events, schedules, policies, and procedures
• Processing employee schedule changes, shift switches, and communicating updates to employees, supervisors and department managers
• Processing employee attendance infractions and counseling employees on their attendance records and applying progressive disciplinary procedures
• Assisting with the coordination of supplemental staffing programs
• Assisting with answering questions related to payroll for part time employees

Basic Qualifications:

• Must be 18 years of age or older on the date of applying.
• Must have reliable, steady transportation to and from work
• Must be able to understand and communicate in the English language

Additional Qualifications:

• Must have 1 year of office, clerical or administrative work experience, preferred Proficient in Microsoft Office Suite and have the ability to quickly learn other computer based applications and databases
• Must have proven excellent verbal and written communication skills
• Must be innovative and be self-motivated to complete tasks
• Must be detail oriented with proven organizational skills
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information
• Must have the ability to work without a conflict of interest

Working Conditions:

• Must be available year round at least two (2) days and 10 hours per week including at least two Saturdays and Sundays per month, and holidays (up to four (4) days and 32 hours may be available during some months of the year)
• Must be able to work shifts up to nine (9) hours between the hours of 6am and 11pm (some shifts during weekdays may be available in the evenings/nights for candidates unavailable during the day)
• Typical shifts will occur mostly indoors; however, performing some duties; such as meeting volunteers will require walking outside for periods of time in various weather conditions
• Physical requirements include standing, sitting, walking up and down up to two (2) flights of stairs, walking and lifting and carrying a minimum of 20 pounds