ABOUT US

KaiPod Learning (http://www.kaipodlearning.com) is on a mission to build a brand new learning model by blending high-quality online education with in-person support. We are creating a network of in-person microschools where students learn at their own pace using a digital curriculum, get in-person academic support from an educator, and socialize with their peers.

Our students tell us KaiPods are fun and highly effective without the stresses of traditional school; parents tell us they love the chance to choose the right curriculum for their child and have greater visibility into their learning journey.

The name, KaiPod, comes from the Greek word kairos meaning “the right time to act.” After the pandemic, millions of parents are saying this is the right time for them to act and choose a better learning environment for their child. We are the fastest-growing national network of microschools with sites in Arizona, Georgia, Massachusetts, New Hampshire, and New Jersey. Learn more about our company here (https://www.kaipodlearning.com/mission?).

We are backed by YCombinator and several other top venture firms.

ABOUT THE ROLE

We grew 14x after our first year and are poised for even faster growth in the years to come. We plan to support tens of thousands of learners in the next 3-5 years.

To enable all of that growth, we are seeking a highly motivated Outreach and Enrollment Advisor to join our team and help us expand our reach and impact. The Enrollment Advisor's primary responsibility will be to work with the VP of Operations and Head of Enrollment to support the student enrollment process by providing outstanding customer service, answering inquiries, and building relationships with prospective families. As the first and main point of contact for prospective families, the successful candidate will be a natural communicator, confident in their ability to engage with prospective families in a positive, inviting, and motivating manner.

Specifically, you will be:

• Providing exceptional customer service to prospective families via virtual informational sessions, phone, email, and some in-person events.
• Building relationships with prospective families to understand their needs and interests and provide personalized guidance.
• Managing inbound leads from KaiPod Learning's website and marketing campaigns, guiding prospective families through the enrollment process.
• Monitoring and tracking student enrollment metrics to identify trends and opportunities for improvement.
• Assisting in the development of enrollment marketing strategies and campaigns.
• Conducting follow-up calls and emails with prospective families to ensure a smooth enrollment process.
• Collaborating with other team members to improve the enrollment process and overall family experience.

ABOUT YOU

This is a highly strategic role with a rapidly growing company. We are looking for someone who loves to communicate with families, is passionate about building relationships, and can't wait to roll up their sleeves and start talking to families about KaiPod Learning.

As an early employee, we will all be looking to you to help shape this company's culture for years to come. That also means we're looking to you to be agile, flexible, and open with feedback!

More specifically, we are looking for candidates with:

• Bachelor's degree in communications, education, or a related field.
• 2+ years of experience in admissions or customer service, preferably in the education or edtech industry.
• Experience in working with parents / ability to understand parents concerns and needs
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience using customer relationship management (CRM) software (HubSpot preferred), enrollment management systems, Zoom, and Google Workspace.
• Ability to work independently as well as collaboratively with other team members.
• Ability to travel occasionally for in-person enrollment events and open houses.
• Knowledge of online learning platforms and alternative education programs is a plus.

Our team (along with our network of learning locations) is spread across the country. You can choose to live anywhere in the US.

KaiPod Learning Inc. is an Equal Opportunity Employer. KaiPod Learning does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.