Enrollment Systems and Processing Coordinator

Department: Enrollment Systems and Processing

Job Class and Status: Part-time, Non-exempt

Hours: 20 Hours Per Week

Reports to: Director of Enrollment Systems and Processing

Work mode: Fully remote or hybrid (Pasadena)

Brief Description:

This position provides technology systems and processing support to Global Recruitment, Admissions, Marketing and Retention (GRAMAR) departments, with particular focus on Student Financial Services (SFS)-related systems and processes. The purpose of this position is to coordinate with enrollment-related teams including Student Financial Services to understand the business processes that support student-facing systems and workflows to maximize productivity of departments, automate routine processes, and create a more intuitive student interface. Similarly, the role will collaborate with various departments (including Housing and Residential Community and SFS) to develop and configure student-facing systems integrations that involve more than one department.

Essential Functions as Enrollment Systems and Processing Coordinator:

• Reviews, analyzes, and triages GRAMAR systems issues and cases

• Perform systems functions including business process configuration, tenant configuration, data loads, as well as support for integrations, and upgrades
• Help drive financial systems projects to a conclusion by being the subject matter expert for financial systems capabilities and configuration
• Help drive housing systems projects to a conclusion by being the subject matter expert for housing systems capabilities and configuration
• Manage testing and compliance within GRAMAR systems and procedures while utilizing bests practices in leveraging system capabilities
• Support GRAMAR feature release updates and enhancements and coordinate cross functional team testing
• Assist in the design and implementation of new functionality across financial systems
• Recommends changes in development, maintenance, and system standards.
• Model best practice components of customer service
• Maintains ongoing communication and rapport with the Enrollment Systems and Processing team regarding project activity.
• Flowcharts existing processes versus improved flow.

• Conducts research for best practice models and benchmarking.

Secondary Functions as a Member of GRAMAR:

• Attends staff meetings as appropriate

• Responsible for cross-training and documentation in support of GRAMAR as part of the Enrollment Systems and Processing team
• Other duties as assigned

Knowledge and Skills Required:

• Bachelor’s degree or equivalent work experience required

• 1-2 years database management experience preferred
• High proficiency in word processing, spreadsheets, and related technologies are required
• Proficiency working in a variety of computer operating systems is required
• Experience with ellucian Banner data entry and/or management, or equivalent experience, preferred
• Knowledge of relational database concepts and SQL highly desired
• Professional oral and written English communication requiredExcellent organizational and multitasking skills with the ability to accomplish a variety of activities effectively, even in the midst of frequent interruptions and stressful situations
• Highly accurate and detail-oriented with excellent problem-solving skills
• Maintain the highest level of integrity and confidentiality
• Ability to work independently as well as within a collaborative team environment
• Possesses multicultural sensitivity and good conflict resolution skills

Physical Requirements:

• Able to sit or stand for up to 8 hours at a time

• Able to bend, grasp, and reach
• Requires repetitive motions and sitting or standing at a computer keyboard
• Able to hear and speak on the telephone and via videoconferencing
• Able to read, take notes, and view a computer monitor
• Able to physically and virtually conduct business at other offices across Fuller’s campuses

Additional Remarks:

• This position requires a background and credit check

• Willing to adhere to Fuller's Community Standards

• Commits to upholding the GRAMAR mission of reaching shared enrollment goals by delivering the highest level of service while creating the strongest sense of belonging to every student and learner at Fuller

• A fully remote position is subject to payroll state approval by Fuller Theological Seminary

Pay Scale:

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion.