Job description

Position: Entry Level Help Desk

Location: Washington, DC or Beltsville, MD

Education: Bachelor’s and Equivalent Experience

Clearance: Active DoD Secret Clearance Required
Qualifications:

• 3-5+ years of experience with IT or computer information systems
• Experience with troubleshooting IT hardware
• Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
• Knowledge of Microsoft Server Operating Systems and VMWare vSphere
• Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations.
• Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers
• Perform reboots on physical and use VMware vSphere client to reboot virtual servers
• Responsible for manually pinging, testing and opening problem outages for servers and web sites that are not responding
• Able to escalate issues to level 2 LAN Administrators
• Use knowledge of standard and non-standard operating rules, procedures and diagnostic techniques to resolve difficult operating problems
• Escort and monitor un-cleared workers on site
• Able to observe data center conditions and respond to situational issues such as by moving and setting up emergency cooling fans

Corporate Performance Standards: In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

About DIGITALSPEC, LLC
DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified 8(a), ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA. We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. DSPEC provides solutions and services in markets such as: Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that ‘fit’ the client environment and use industry best practices.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Security clearance:

• Secret (Required)

Work Location: One location

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