Job description

Flik Hospitality Group
Salary: $65637 / year
What makes FLIK click
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_What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._
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_We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._
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*Job Summary*
The Event Reservations Manager is responsible for the management of the EMS diary by qualifying dashboard leads and strategically assigning spaces to maximize utilization. S/he will also manage external/offsite leads and support the Event Planners by planning events, as needed.
RESPONSIBILITIES

• Review dashboard leads, assign Event Planners, create preliminary event orders as needed, and assign rooms accordingly.
• Oversee the strategic booking of space within the EMS system in order to ensure maximum utilization of the facilities by the customer.
• Resolve booking challenges relating to space, timing, seniority issues, etc., calling upon the Lead Event Planner or AGM for input and assistance if necessary.
• Monitor bookings with Tentative, Approval Pending, and Wait List statuses and alert Event Planners of aging bookings with these statuses.
• Check offsite reports of leads against EMS and reconcile any discrepancies.
• Clean up/"scrub" Wait List, Tentative, and Cancelled bookings in Confirmed reservations.
• Correct mismatched reservation and booking statuses.
• Support EMS Administrator with compiling reports and continue to work hand in hand with this role to ensure full compliance of reporting and data collection
• Monitor e-mails in personal and Diary Coordinator mailboxes and ensure timely response to all emails.
• Maintain a firm understanding of EMS software, to include Virtual EMS in order to guide customers through the request process, as needed.
• Correctly input cancellations for customers, in adherence to each respective service provider’s guidelines.
• Maintain a strong working knowledge of all operations, including audio visual, catering, room set-ups, cleaning services, security and Office Hoteling.
• Maintain positive customer relationships and ensure a timely response to all inquiries for space and/or service needs.
• Monitor e-mails, when assistance is needed at the Customer Care Desk or when the account is closed.
• Maintain a good understanding of Flik, Restaurant Associates & Client Organization, Services, and Standard Practices.
• Communicate to all relevant internal departments and other service providers the specific needs of the customer to include room setup, audiovisual, and food and beverage requirements.
• Monitor and ensure the accuracy of catering and other charges, including cancellation charges, entered into the EMS system.
• Obtain correct billing information for food and beverage, equipment rentals, etc. Monitor the accuracy of any such charges.
• Prepare event cost estimates for customers and maintain full ownership of the event, in accordance to the one stop shop model.
• Adopt the one stop shop model to guide the customer through the planning process, while remaining the primary point of contact for the overall event.
• Ensure last minute changes are made and communicated to the customer and relevant service providers.
• Submit eServices tickets on behalf of the customer as needed.
• Conduct "pre & post conference" meetings attended by customers, Event Planners, and key members of the operations staff to ensure a complete understanding on everyone’s part of the requirements for certain critical or large-scale events.

PREFERRED QUALIFICATIONS

• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
• Proactive mindset
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Flik is a member of Compass Group USA**
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*Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.*
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)*
Flik maintains a drug-free workplace.
*Associates at Flik Hospitality are offered many fantastic benefits.*
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• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1184446*
Flik Hospitality Group
JEANNE M LANE
[[req_classification]]_
* Location: 1818 H Street NW, Washington, DC 20433*
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Location: 1818 H Street NW, Washington, DC 20433

Job Type: Full-time

Pay: $65,637.00 - $65,638.00 per year

Work Location: In person

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