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Spring Arbor of Raleigh, NC is seeking an experienced Executive Director to lead and direct overall operations of the Community in accordance with residents’ and team members’ needs, state and federal regulations, and Spring Arbor policies and procedures. Maintain excellent service and meet and exceed the financial goals as described within the budgetary guidelines.

JOB RESPONSIBILITIES:

Management Responsibilities

• Lead the community team to provide excellent care and service to the residents
• Create and review the budget and maintain adherence to same
• Forecast monthly income and expenses
• Effectively communicate with staff
• Complete performance evaluations for team members per company schedule
• Train staff to be effective brand ambassadors for the community
• Recruit, hire, counsel, and/or terminate team members when necessary
• Build team member morale and foster a high level of team spirit
• Resolve complaints and/or requests from team members, residents, family members, etc.
• Ensure that the community meets state regulations and requirements for resident care
• Responsible for cleanliness and maintenance of physical plant and grounds
• Maintain awareness of potential problems or concerns and deal with them promptly and appropriately
• Coordinate assessments and admissions
• Coach and assist management team in supervisory skills
• Manage daily operations in accordance with state guidelines. Executive Directors in North Carolina must understand and coordinate all related tasks associated with the Special Assistance Program

Marketing Responsibilities

• Partner with the Sales and Marketing Director to develop and implement a comprehensive community marketing plan
• Maintain awareness of competitors' operations and fee structure
• Present the community to prospective residents and families
• Maintain prospect base
• Host and attend community events and develop positive community relations
• Contribute to the community through affiliation with service organizations, non-profits, etc.
• Network with local professionals to promote the community

Other Responsibilities

• Complete in-service training per state guidelines
• Develop and maintain positive communication and relationships with residents and their family members
• Work with Regional Director and corporate representatives to ensure consistency is maintained through the company
• Review care needs and adjust fee structure as needed
• Quality Assurance – conduct routine inspections of services being provided ensuring highest quality
• Perform other related duties as needed (e.g., administrative duties: answer emails, phone calls, etc.)

SUPERVISORY RESPONSIBILITIES:

Directly supervises the management team and indirectly supervises all other positions in the community.

KNOWLEDGE AND SKILLS:

• Knowledge of effective supervisory and management practices, techniques, and methods
• Knowledge of OSHA, federal, state, and county safety regulations and implementation
• Knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
• Basic accounting skills
• Professional appearance and demeanor
• Ability to establish effective working relationships with residents, co-workers, supervisors, and other individuals
• Dependable

QUALIFICATIONS:

• Must be 21 years of age or older and in compliance with state licensing guidelines
• College education required, degree preferred
• Minimum of 3 years' experience supervising a diverse work force
• Maintain current state required administrator license
• Experience with and passion for working with seniors.
• Familiarity with symptoms and behaviors of dementia and Alzheimer’s
• Ability to work in an environment conducive to caring for seniors without posing a substantial safety or health threat to self or others
• Ability to manage team processes and promote a team environment

Just as a family makes a house a home, our family of dedicated professionals makes Spring Arbor a place where our residents feel loved, like an extension of the family. Spring Arbor has continued to build on its successes, owning and operating 24 senior living communities throughout Virginia, North Carolina and Maryland. From Residential Assisted Living to Memory Care, our team nurtures each resident's independence by promoting dignity and choice in a setting of compassionate care. Join our team and work with us here. You’ll love it!

Spring Arbor Senior Living is an Equal Opportunity Employer.

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