EXECUTIVE HOUSEKEEPER JOB DESCRIPTION

Position: Executive Housekeeper

FLSA Class: Hourly Non-Exempt

Reports to: General Manager

Job Summary:

An Executive Housekeeper is responsible for overseeing all housekeeping operations to

deliver an excellent Guest experience while evaluating guest satisfaction and setting

department targets and objectives.

Duties and Responsibilities:

Oversee housekeeping operations

Oversee Laundry Operations

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous

improvement

Ensure everyone in the department is trained and using Quore on a daily basis

Operate within departmental budgets through effective stock and cost controls and

well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and

procedures

Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to

standards and take action as necessary to conform to standard

Monitor the appearance, standards and performance of the Housekeeping/Laundry

Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and

amenities

Maintain good communication and work relationships in all hotel areas and with

external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes

generated

Manage staff performance issues in compliance with company policies and

procedures

Recruit, manage, train and develop the Housekeeping/Laundry team

Competent in property management systems

Assist other departments wherever necessary

Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial

or supervisory capacity

Proficiency in Quore

A successful track record of managing a large team

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

IT proficiency

Excellent grooming standards

Flexibility to respond to a range of different work situations

Proficiency, at an intermediate level, with computers and computer programs,

including Microsoft Office

Strong organizational, budget management, and problem-solving skills

Strong communication skills

A passion for delivering exceptional levels of guest service

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.