The Office of Physical Plant Work Reception Center is currently seeking a Facilities Specialist who is highly motivated, a team player, and excels in customer service. The Work Reception Center is staffed 24 hours a day, 7 days a week, and 365 days a year. This position would be a part of the Weekend Overnight Team.

Finance and Business is a values-driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. The Office of Physical Plant is part of the Finance and Business team and is an organization driven by its mission to “Provide Excellent Facilities Services for Penn State.” The Office of Physical Plant's values follow those of Penn State’s and we are especially committed to our vision to be nationally recognized as a leader in Higher Education facilities, environmental, and safety management. In our search for excellence, we foster a unified high-performing team with mutual respect for each person's uniqueness, talents, value, and perspective. We also firmly believe in Penn State’s value of Respect , which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member of the Office of Physical Plant, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

As a member of the Office of Physical Plant , you will be a part of an organization that supports and is driven by the mission to “Provide Excellent Facilities Services for Penn State”. Our values model those of Penn State’s, and we are especially committed to our vision to “have a culture of inclusion and diversity where everyone enjoys coming to work.” As a member of this critical team, it will be expected that you embody and model Penn State’s commitment to diversity, equity, and inclusion .

Th e Facilities Specialist position is responsible for receiving, processing, and dispatching emergency and routine maintenance requests from all areas and facilities of the University.

Responsibilities include but are not limited to:

• Creating work orders in a customized database

• Answering multiple phone lines

• Utilizing a 2-way radio system to transmit and receive calls

• Providing excellent customer service to internal and external customers

• Following detailed work procedures and policies to make informed decisions around emergency and routine maintenance

• Utilizing a Call-Out system for union members to respond to emerging events on campus

• Processing e-mail

• Releasing physical keys and granting card access to internal and external customers
  

Covering shifts outside of your normal schedule and working overtime will be required due to the business needs of the Work Reception Center. This position will be scheduled and expected to work all PSU University established holidays and campus closure days.

NOTE: Work hours total 40 hours a week. This position will cover overnight shifts , below is the schedule :

• Thursday, 11:00PM - Friday 7:00AM

• Friday, 11:00PM - Saturday 7:00AM

• Saturday, 7 :00 PM - Sunday , 7:00 AM.

• Sunday , 7 :00 PM - Monday , 7:00 AM.
  

Education and Experience:

Typically requires an associate degree or higher plus one year of related experience, or an equivalent combination of education and experience.