Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary
of business and third-party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals. The role will require oversite of systems administration of a computerized maintenance management system (CMMS), facility service request (FSR) system Corrigo, reporting, facilities support and direct client engagement/support.

Job Description
Manage the performance and outcomes of assigned maintenance/engineering staff reporting to the position
Maintain interface with third party owners, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Have responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
Manage the JLL Corrigo work order process, systems, and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability
Complies with all client CMMS standards and specifications to ensure database/firm integrity and standardization
Work closely with all central team managers to optimize and enhance systems to overcome open opportunities including configuration of system notification messages, print formats and other inbound/outbound communication mechanisms
Develop and deploy inspection, assessment, and audit forms supporting the building facility and engineering team
Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
Own tactical planning for the team’s goals and objectives
Manage the site in accordance with all agreed policies, procedures,and contract
Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing,carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.
Support the sourcing SME and area/site managers through the vendor contract procurement
Coordinate internally with other teams which may include security, and capital projects, et al.
Implementation of short and long-term projects for the client.
Oversee activities to support site operations, including, but not limited to, moves/re-configurations, events, safety, reception, and mail services
Collects data and collaborates with operations team to optimize maintenance programs.
Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status
Tracks all asset information, including spare parts and documentation
Client Relationship Support: Proactively develop and manage client relationships ensuring that expected service levels are achieved.
Comply with all requirements of the client contract and meet or exceed key performance
Deliver an exceptional quality of service to the client, as reflected by client
Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.

Support excellent on-boarding, training, and team building
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in the individual performance management program and personal development planning
Align with facilities leadership team
Any and all other duties and tasks assigned

Requirements
Associate's or Bachelor’s degree in Facilities, Property, Business, or related field desirable
Minimum 5 years’ experience managing CMMS/ work order applications, Performance Analytics, Data Analytics
Responsible for obtaining and maintaining Full compliance to the JLL Operational Compliance Program.
Demonstrated process orientation and data driven skill sets
Strong aptitude for technology and systems
Highly proficient in MS Office Suite specifically in Excel supporting data analytics and manipulation
Proficiency in Smart Sheet, MS SharePoint, and data visualizations preferred
Possess strong written, verbal and people skills
Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
Preferred experience with JLL Next Generation Maintenance
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Strong organizational skills and collaborative style needed
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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