Field Customer Service Representative
Job description
We are embarking on the next phase of our growth strategy and are looking for talented individuals who are passionate about building relationships with our accounts and conducting quality audits to guarantee high quality of service. We offer the right person the opportunity to develop into management positions and beyond.
Skills Needed:
- Bilingual: English & Spanish preferred.
- Have a competitive desire to produce and succeed.
- Have an inner drive to be the best, develop the best, and associate with the best.
- Have a demonstrated record of strong leadership and be able to lead by example.
- Be able to effectively and efficiently resolve a wide range of business issues.
- Be able to multi-task with ease.
- Intermediate computer knowledge (MS Office, Email, Scheduling).
- Facilities services experience a plus.
Job Responsibilities (including but not limited to):
- Build relationships with both Stratus clientele.
- Continuously update the customer on the value of Stratus Service.
- Receive and remedy customer complaints.
- Conduct quality audits to guarantee high quality of service to our clients.
Benefits:
- Solid base salary and commission potential/uncapped commission.
- Car package (gas/maintenance allowance).
- A comprehensive sales training program.
- Mentorship program.
- Annual recognition events.
- Sick Days/ PTO.
- Vacation and Holidays.
- Career Advancement Opportunities.
- Healthcare benefits: Medical, Dental, Vision, Life.
- 401 (k) and company matching.
Requirements:
- Valid driver's license and reliable transportation.
- Bachelor's Degree preferred.
- Must be available on some nights and weekends as needed.
About Stratus Building Solutions of Washington and Oregon:
Stratus Building Solutions Northwest (aka. Ever Onward Solutions Co operates under the national brand of Stratus Building Solutions of Seattle and Portland) is a local family owned minority business enterprise (MBE). to impact the way the industry operates one customer at a time by providing a consistent, high quality customer experience. Stratus Building Solutions is the industry-leader in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus utilizes state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions provides services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.
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