Job description

This position will be 100% Nationwide travel to assist primarily in project implementations. Between projects, you will be able to work from home from a remote que.

Company Overview:

Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With a remote support staff of over 100 technicians we support our client portfolio of 30,000 end users in over 30 states.

All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, Paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid LTD AND Life, supplemental life insurance, short term disability and much more!

Visit Helion.jobs to learn more today!

Position Overview and Qualifications:

Helion is actively recruiting for a new Team Member on our Field Support team, as a Field Support Engineer. The Field Support Engineer is responsible for going to on-site, at multiple locations throughout the US, and working with the end users to resolve tickets that have been escalated from the Service desk and participate in new client on-boardings. This is a very well-rounded individual technically as they will handle various projects and break/fix tickets, while being able to provide exceptional customer service. As a true road warrior, with 100% travel to client sites nationwide, no day is ever the same. You will be able to interact with multiple clients on a daily basis and see the positive impact of your troubleshooting before you leave the client site and move on to the next. Between projects, this individual will log into the remote que and assist with troubleshooting client issues remotely.

Additional Responsibilities:

• Monitor ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotely.
• Create tickets for walk-up issues while on-site.
• Deploy and troubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware).
• Collaborate with vendors to resolve software and hardware issues.
• Perform site surveys for wireless coverage, drop locations, building moves/expansions, and project preparation.
• Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
• Collaborate with additional Helion departments when necessary.
• Load and unload automobiles of equipment, PC’s and other hardware.
• Track, document & submit expense sheet with receipts each month to Manger.

Knowledge, Skills and Abilities:

• Asset Management

· Active Directory, Kaseya, Meraki Dashboard, Network Printer Web Consoles

• Communication/Sharing

· Cisco Jabber, Microsoft Teams

• OS (Operating Systems):

· Microsoft Windows 7 Professional, Microsoft Windows XP Professional, Microsoft Windows 8 Professional, Microsoft Windows 10 Professional, Microsoft Windows Server 2003, Microsoft Windows Server 2008, Microsoft Windows Server 2012, Microsoft Windows Server 2016, Microsoft Windows Server 2019, Apple iOS X

• Imaging

· Windows Setup, Macrium Reflect, Acronis

• Productivity

· Microsoft Office, Open Office, LibraOffice

• Security

· DVR Software

• Supplemental Software

· Java, Adobe Reader, .NET Framework, Shockwave, Crystal Reports

• Web Browsers

· Google Chrome, Mozilla Firefox, Internet Explorer

• Client Endpoint

· Dell Optiplex, Dell Latitude, Dell Venue, Apple iPad, Apple Macbook, Apple iMac, Cisco VoIP phone, Shoretel VoIP phone, ePads, Digital Phones, Analog phones, Credit Card readers, Check readers/scanners, Cisco Telepresence

• Data Center Equipment

· APC Smart-UPS, 4-post racks, Cage nuts, Bolts, Cable mgmt., Shelving, Mounting kits, Blanking panels, Patch panels

• Networking

· Cisco Catalyst, Cisco Router, Cisco ASA, Cisco Aironet, Meraki MS, Meraki MR, Meraki MX, Mini switch (multiple brands)

• Printer

· Dell Laser Printer, HP Laserjet, Kyocera LaserStation, Copiers, Fax machines, Accel / OKIdata Printers, Deskjet Printers (all brands)

• Server

· Dell PowerEdge, NAS devices

• Smart Phone

· iOS and Android operating systems

• Telecom

· RJ # heads, CAT5/6, Ethernet, 66 analog block, ISP equipment

• Tool

· Toner, Analog butt set, Punch tool

• VOIP Networking

· Cisco Voice Gateway, Cisco ATA, Bogen Universal Telephone System, Amplifier

Education & Certifications:

• CCNA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• MD-100 (Windows 10 exam) and MD-101(Managing Modern Desktops exam)
• MS-101 (Microsoft 365 Mobility and Security exam)

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• On-Site Support: 2 years (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: On the road

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