Join our award-winning company! Wan Bridge Group has been named HBJ 2021 & 2022 Best Places to Work, HBJ 2022 Landmark Award Winner (Clearwater at Balmoral) and HBJ 2021 Inno Fire Award.

TBD Management, is the property management division of Wan Bridge Group, a Texas-based premier community manager for single-family build-for-rent (BFR) neighborhoods. TBD Management currently has hundreds of homes under management with an additional 1,500 homes expected to be taken over by the end of 2023 in Houston, Dallas, and Austin area.

Wan Bridge Group provides competitive health benefits including free Dental and Vision insurance for employee level coverage, 401k including up to 4% match with immediate vesting after 90 days of employment and lunch provided daily or a meal allowance for on-site employees.

Summary

We are seeking a highly skilled and motivated Field Service Manager to join our team. As the Field Service Manager, you will be responsible for overseeing and coordinating all aspects of our field service operations. You will lead a team of technicians and ensure the efficient and effective delivery of services to our residents.

Duties & Responsibilities

• Oversee the Service and Maintenance Department by providing outstanding customer service and timely resolution to resident requests and home concerns.
• Manage turnover projects in a timely fashion while managing internal versus external work done at the home.
• Maintain and oversee schedule of inspections for resident move out.
• Manage vendor base to complete assigned work orders and projects with TBD Management expected pricing, quality, and timeframes.
• Oversee Make Ready Technicians, Field Service Technicians, and vendors to ensure the best possible outcome regarding service requests, residents are highly satisfied, and expenses stay within stated company targets.
• Examine and manage response times, resident satisfaction and the overall productivity and efficiency of Field Service Supervisor and vendors within their portfolio.
• Manage the daily call assignments and logistics for their team.
• Review requests to use third party vendors and approve when appropriate. Review vendor pricing and approve invoices for completed work.
• Train team on newly developed processes and procedures. Educate and promote property repair best practices. Coordinate skills and trade-based training for associates as needed.
• Monitor cost control of service orders and ensure that all maintenance related tasks stay within budget.
• Answer Field Service Technician technical questions and concerns.
• Follow-up with service orders to confirm resident satisfaction with the work completed and resolves issues with dissatisfied customers.
• Track work orders and report accurate updates.
• Comply with all applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state, and federal health and safety laws.
• Coordinate activities to maximize the efficiency of all processes.
• Set goals and hold associates and vendors accountable for results.
• Support team members and identify areas of succession planning for team members.
• Ensure associates have goals and receive regular feedback on their performance.
• Track employee training and ensure required training is completed in a timely manner.
• Participate in performance management of a team which includes performance reviews, creating corrective actions, mentoring, development, and performance improvement plans.
• Reinforce workplace safety standards and practices, to create a culture where safety is upheld.
• Maintain regular inventory management with Field Service Technicians.
• Communicate with the other property management team members on project/work completion status and upcoming move in orientations.
• Provide weekly key data reports to the Director of Service.

Qualifications

• At least 5 years of multi-family, hotel maintenance, or other relative home warranty experience
• Electrical, plumbing or EPA Certified certifications preferable
• Must be available for on-call hours, and after-hours emergency services
• Strong communication skills with the ability to apply common sense understanding to carry out written or oral instructions
• Ability to multi-task and attention to detail and prioritize
• Reliable automobile and a valid driver’s license.
• Work in a fast-paced environment with tight deadlines.
• Make decisions and resolve problems efficiently and effectively.

Essential Functions

• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs and construction sites
• Lift or move items up to 50 pounds

Wan Bridge Group is an Equal Opportunity Employer