Job description

Job Goal: Provide level 1 technical support for applicable applications and devices. Assist staff in the efficient, effective and appropriate use of technology equipment and networks. This role will work closely with staff to identify, troubleshoot and remediate problems found with SASED systems. Will garner relationships with staff, member districts and vendors to expedite problem solving.

Qualifications:

• Associate’s Degree or equivalent experience

• Strong interpersonal skills and self-motivated

• Demonstrated ability to manage tasks to required deadlines

• Experience with Google, Microsoft Windows, Android, and iOS

• Experience with basic networking concepts

• Experience with help desk systems

• Prior experience working with adult learners

Skills & Abilities: *Other duties may be assigned

• Excellent oral, written and interpersonal communication skills which foster good working relationships with internal and external users

• Strong problem-solving and critical thinking skills

• Working knowledge and experience with computers, printers and software applications

• Working knowledge and experience with hardware, projection devices, telecommunications, multimedia technology, printers and multifunction copiers

• Expertise in Microsoft Office/Google applications

• Working knowledge of remote access systems

• Skills, aptitude and physical ability to perform assigned duties including, but not limited to, setting up computers and peripherals

• Excellent analytical and troubleshooting skills

• Proven ability to work independently and be organized

• Maturity to maintain confidential information of staff

• Ability to maintain a positive and flexible attitude toward daily responsibilities

• Ability to respond to emergency technology needs after hours

• Ability to drive throughout DuPage County to all SASED locations (mileage reimbursed)

Essential Functions:

• Provide Tier 1 technical support for applicable applications and devices as needed
• Ensure that all SASED Programs, Services and Departments are supported and technology issues are resolved
• Assist with maintenance of departmental offices, administrative and program computers using multiple platforms and operating systems including: software repair, hardware repair, software installation, hardware installation, software updates, software troubleshooting, hardware troubleshooting
• Utilize Help Desk to respond in a timely manner to all technology requests to maximize cooperative efficiency
• Maintain, update, and assist with imaging cooperative computer hardware
• Troubleshoot computer and network related problems throughout the cooperative
• Set up new hardware including unpacking, connecting to network and loading software
• Assist faculty and staff in the installation and use of special peripheral devices including printers, scanners, interactive devices, digital cameras and projection devices.
• Assist faculty and staff in the preparation of multimedia presentations (hardware and software)
• Ensure the disposal of obsolete hardware and software is handled quickly and in an environmentally friendly way
• Meet schedules and deadlines
• Support dissemination and modeling of best practices through day-to-day collaboration
• Understand and utilize equipment and software inventories
• Assist with projects relating to any technology functions

Other Job Responsibilities:
*

• Provide support services to district wide faculty and staff

*

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to drive, stand, walk, sit, write/type, speak, listen, and bend, push and/or pulling, some climbing and balancing, and some stooping, kneeling, crouching and/or crawling. In addition, the employee may occasionally be required to twist and reach. Specific vision abilities required by this job include close, peripheral and distant vision. Ability to work in an office environment setting, standing, lifting up to 25 pounds, filing, operate office machines and computers, communicate with staff, visitors, and others.

The noise level in the work environment ranges from quiet/moderate to loud. The employee is frequently required to interact with other staff and visitors. The employee is directly responsible for the safety and well-being of students.

The statements in the job description are intended to describe the general nature and level of the work to be performed by (an) individual(s) assigned to this position. They are not an exhaustive list of all duties and responsibilities related to the position. This job description will be reviewed periodically as duties and responsibilities change with business necessity and School Board Policy and procedures. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Terms of Employment: 259 day work year at compensation set by the SASED Board of Control.
Evaluation: Performance will be evaluated in accordance with the SASED Board of Control policy on evaluation.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person

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