Job description

We are looking for a customer-oriented service representative. This position will be in our fast-paced Fire Alarm Repair Division. The ideal candidate will be able to work well both individually and as a team, and have experience with scheduling and routing technicians or service employees.
DUTIES OVERVIEW:

• Manage frequent incoming calls as well as initiating outgoing calls to schedule repairs with our customers

• Scheduling of daily routes for assigned technicians, enter orders into our company's computer software, and dispatch repair calls

• Identify and assess customer's needs to achieve satisfactory results

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle customer complaints or issues while providing appropriate solutions or alternative actions

• Follow communication procedures, guidelines, and policies

SKILLS OVERVIEW:

• Proven customer support experience or as a client service representative is essential

• Active listening and a strong, personable phone and interoffice presence

• Ability to adapt to differing customer situations and needs

• Clear and personable communication required to work with not only customers, but also technicians, sales personnel, and managers internally

• Ability to multi-task, prioritize, and manage time effectively to ensure the fire safety needs of our customers are addressed

• Computer literacy with minimum typing ability at 40 wpm

• Working knowledge of Microsoft Office products (Outlook, Excel, Word, etc.)

• Consistent and dependable attendance to ensure the fire safety needs of our customers are met

• Must be committed to creating value in the Fire Alarm Repair department

• Provide back up to fellow department staff

• Assist with issues or special projects that may arise due to the nature of the fire and safety industry

• Integrity that aligns with Fox Valley Fire & Safety’s company values

EDUCATION OVERVIEW:

• High school diploma or equivalency

Equal Opportunity Employer
M / F / D / V

Experience
Required

• 2 year(s): Customer Service
• 1 year(s): Scheduling
• 2 year(s): Dispatching

Behaviors
Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations
Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Job Type: Full-time

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