PRIMARY PURPOSE:

As a Lead Fountain Worker, you will be responsible for maintaining the dining area as well as leading the Fountain Worker I and II. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead, coach, and train a shift of approximately 3-12 employees
• Knowledgeable with selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Take and place order, serve and garnish food and drinks efficiently and accurately in work areas as applicable
• Pack and complete order per guests’ preference with necessary condiments
• Perform opening and closing duties based upon shift assignment
• Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish supplies and machines as needed
• Maintain the cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
• Establish par levels for daily orders and complete daily order sheet
• Perform other job-related duties as requested

PREFERRED:

• Six (6) months experience as a fountain worker and/or cashier in a high-volume food establishment
• Experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Health Card | Food Handler Card

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment Standardized Job Description
• Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
• Knowledge of health, safety and sanitation regulations
• Basic computer skills and experience with varied Point of Sale (POS) systems
• Anticipate the guests’ needs and respond appropriately with a sense of urgency
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Able to lead and mentor a team

WORKING CONDITIONS:

• This role includes frequent standing and bending
• Constant walking, reaching, balancing and grasping items
• The role also includes lifting carrying and pushing up to 80 lbs.