Job description

About Us

Conveniently located In Rancho Bernardo, we have been serving the community for more than 20 years. We offer comprehensive dental services, including, cosmetic procedures; whitening and veneers, implants, root canal therapy, orthodontics, oral surgery.

Our team prides ourselves on delivering quality oral care, above and beyond our patients’ expectations for service and a comfortable environment.

Schedule: Part-time

Tuesday (8:00-5:00), Wednesday (9:00-5:00), Thursday (8:00-5:00)
Overview

We are hiring a Front Office Coordinator. This is a part-time position that will support our practice in Rancho Bernardo, opportunity for full-time once we expand our hours. The Front Office Coordinator we are seeking is required to have a minimum of 1 year of experience in front dental office duties. Our ideal candidate is a friendly, energetic individual with exceptional interpersonal skills; self-motivated; well organized; and has excellent verbal skills.
Why Should You Join?

• Competitive compensation
• Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
• Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
• Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional
• Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
• Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Responsibilities

The following front office duties are noted; however, other duties may be assigned:

Responsibilities:

• Work under the general direction of the Office Manager
• Admit patients
• Schedules new patient appointments and enters data in the software
• Work with the clinical team to schedule patients and ensure work flow efficiency
• Answer and direct all incoming calls
• Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
• Process timely and accurate billing of claims per guidelines and policies
• Perform and document collection activity timely to resolve issues at the earliest stage of the process to meet accounts receivable targets
• Review and correct claims for errors identified pre and post submission of the claim
• Identify research and resolve differences in payment versus expected payment and non-payment
• Utilize problem-solving skills to support center and colleagues for resolution of issues
• Update communicate with the team of changes in patient schedule
• Order and organize marketing campaigns
• Monitor patient wait times and work with the team when running behind to help get caught up
• Maintain accuracy in fee schedule
• Be familiar with procedure codes

Qualifications

• Dental background with at least 1 year experience
• Previous experience in dental front office duties
• Previous experience scheduling and treatment planning

The team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry. Our culture encourages participation, diversity of thought, innovation, and strong execution centered around the patient.

Job Type: Part-time

Pay: $25.00 - $28.00 per hour

Healthcare setting:

• Private practice

Ability to commute/relocate:

• San Diego, CA 92128: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Dental Office: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: In person

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