Job description

Connell Hospitality in The Park right off Route 78 in Berkeley Heights, NJ is looking for an /Front Desk Agent for Round Table Studios (RTS), our state-of-the-art co-working space.

As the Front Desk Agent, you are responsible for the day-to-day co-working member experience, inclusive of private office, studio, library & social membership, and meet space satisfaction. In partnership with the RTS Assistant Operations Manager and other supporting hospitality Connell associates, working cohesively to deliver optimal guest experiences at Round Table Studios co-working, RT Farm, Bar, and catering/activations/events. The Front Desk Agent is to model the Connell mission, values, and behaviors for brand alignment and service excellence.

The position requires an innovative mentality when creating and maintaining a high quality, welcoming, professional environment for all members and guests. An integral part of the job is to ensure the RTS brand is synonymous with concierge service while being recognized for its outstanding hospitality.

Establishes rapport with guests to build guest loyalty, membership retention and gather constructive feedback to ensure the satisfaction of every individual guest. Also to handle daily team member relations and encourage problem solving by team members through proper training and empowerment.

Key Duties and Responsibilities:

· Always greet and welcome guests promptly in a warm and friendly manner.

· Master booking meeting rooms, implementation of concierge services, co-working requests

· Working knowledge of Food & Beverage Ambassador duties and is capable of undertaking

· Oversee RT Farm and Bar, and RTS catering operations including happy hour and social events

· Assist the Assistant Operations Manager in the new member onboarding process form post executed contract to move-in

· Mintain current client data and personal information for celebrations

· Assist in building facility maintenance program including the status of work orders and ticket resolution

· Communicate to tenant services and RTS members with open follow up items

· Work with IT campus manager regarding all technology within RTS and building 200 meeting rooms

· Execute RTS activations while directing cadence of events

· Promote member completion of google reviews and internal satisfaction surveys

· Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette

· Ability to anticipate any unexpected guest need and react promptly and tactfully

· Apply service techniques correctly at all times, and serve food & beverage items with enthusiasm

· Maintain cleanliness of RTS, work areas, and packaging; avoiding clutter on counter production areas throughout the shift.

· Perform shift closing on the point of sales terminal and tally cash and credit card settlements

· Ensures that RTS standards and SOP's are consistently implemented

· Work with co-workers and managers to ensure that the RTS achieves its full potential

· Complete the daily responsibilities that are set for each individual shift

· Any other duties related to food and beverage service assigned by the General Manager

· Assist in preparation of incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement, and any other occurrences

· Own quality control via unit walk throughs and address immediate issues, pre-empt potential future issues, identify areas for improvement

Additional Requirements:

Onsite required; not a remote opportunity

Open availability, schedule flexibility

Night, weekend and holiday availability

Schedule aligns to business demands

Consistent positive attitude

Excellent customer service

Ability to multi-task

Strong verbal and written communication skills

Good knowledge of food and beverage service

Tips certified bonus

Servsafe bonus

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:

Ability to commute/relocate:

• Berkeley Heights, NJ 07922: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you worked in a restaurant, bar, coffee house, banquet hall, or other food & beverage establishment?

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 2 years (Required)
• Front desk or customer service: 2 years (Required)
• supervising 25-50 guests in an event setting: 2 years (Required)

Work Location: In person

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