Job description

We are looking for an outgoing and customer service oriented person to join our front desk team!

JOB DESCRIPTION
Use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
Check in customers using computer programs and equipment and provide guests with directions to their room.
Inform customers of all on-site amenities and any relevant information that is needed to use them.
Handle and resolve guest complaints.
Communicate with guests to better understand their individual needs to provide them with the best service possible.

SKILLS REQUIRED
Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer.
Customer Service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
Computer Knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
Problem Solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role

PLEASE NOTE: We are looking to hire for ALL SHIFTS. When submitting your resume, please identify your availability -- Morning shift 7am - 3pm, Evening shift 3pm - 11pm, Overnight shift 11pm - 7am

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Haskell, NJ 07420: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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