Job description

We are looking for someone long-term who is willing and able to learn and grow with the company. Hotels are open 24/7, so shift flexibility is preferred. Previous hotel front desk experience preferred, but not required. Opera property management experience preferred, but not required.

Job Description and Requirements:

• Flexibility to work all 3 shifts as scheduling is based on business levels
• Prior knowledge of Opera PMS preferred
• Provide the highest quality of service to the customer at all times
• Promptly and effectively deal with guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges, collect payment, and make change
• Be knowledgeable of the Wyndham Rewards program
• Develop knowledge of room locations, room rates, amenities, and sales strategies
• Take reservation requests efficiently
• Answer switchboard in accordance with standards of proper telephone etiquette
• Monitor room availability, block rooms, and handle special requests
• Keep lobby and desk area clean and presentable
• Offer and properly handle requests for wake up calls
• Meeting room scheduling and setup
• Ensure all credit cards, cash, and change is balanced throughout each shift
• Have language skills sufficient to read, write, and speak effectively
• Have math skills sufficient to add, subtract, multiply, and divide
• Have reasoning abilities sufficient to apply common sense to carry out instructions
• Must wear proper uniform at all times
• Adhere to all work rules, procedures and policies established by the company
• You will be required to stand for the majority of your shift
• Have excellent interpersonal skills
• Have a customer service orientated attitude
• Must be detail orientated
• Must be flexible with schedules and hours
• Physically capable of standing long periods of time, walking, bending, and lifting up to 30 lbs.

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: In person

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