Job description

FRONT DESK ASSOCIATE

Immediate Supervisor: Front Office Manager

Summary

We are looking for resourceful individuals to work at the front desk at the Marina Inn at Grande Dunes which is a Four Diamond Resort. Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Front Desk Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Front Desk Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Front Desk Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Responsibilities and Duties

· Register guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in preregistration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Knows room locations, types of rooms available, and room rates.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and VIP arrivals.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Process guest check-outs.

· Performing cashier related functions like posting charges to guest accounts, processing payments and balancing accounts

· Uses proper telephone etiquette.

· Uses proper mail, package, and message handling procedures.

· Must be aware of daily activities and meetings taking place in the hotel.

· Attends department meetings.

· Knows all safety and emergency procedures, Is aware of accident prevention policies.

· Maintains the cleanliness and neatness of the front desk area.

· Understand that business demands require flexible scheduling.

Minimum Qualifications

Education: High School diploma or equivalent

Experience: Preferred but not required

Certification/Licensure: None

Special Physical Requirements of the Job/Working Conditions: Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and hear

Required to work flexible schedule based on the needs of the business

Special Skills:

Proficient in Microsoft Office Skills including Word, Excel and other programs

Ability to handle multiple tasks at one time

Good communication skills including verbal and written

Positive and effective customer skills

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Myrtle Beach, SC 29572: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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