Grand Reserve in Grand Blanc, Michigan is a luxurious 55+ active adult community Built by Del Webb. Grand Reserve has a 15,500 square-foot clubhouse called Grandview Lodge providing indoor activity options including a pool and a fitness center. There, all can work out or partake in yoga, water volleyball and fitness classes. Residents will also find a card room, business center, and an arts and crafts studio. Outdoors, residents can engage in an invigorating tennis match or socialize while playing a game of tennis or bocce ball. The grounds also include an outdoor pool, nature trails and a beautiful fireplace pavilion.

Position Summary:

Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Testing pool water as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs, bending/kneeling/stretching in regard to pool water testing.
• Walking through the property/facilities as needed.

Experience

• 2 year(s): High school diploma or GED and two (2) years of experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization