The Front Desk Office Assistant is primarily responsible for performing receptionist/secretarial functions for faculty, students, and administrators for the School of Nursing. This position manages customer volume by triaging and scheduling as appropriate.

• Answers multiple lines and relay basic information to future Miami Dade College students who are interested in pursuing a career in the medical field
• Multi-tasks errands such as, receiving, sorting, and distributing faxes in a timely manner
• Schedules appointments for Chairpersons, program faculty, and Student Services Assistant appropriately
• Directs students to faculty administrative offices, stock office supplies, prepare and maintain student feedback documents for faculty and staff
• Reports any office equipment malfunctions to the proper maintenance company or office, creating and maintaining confidential records and files
• Understand and carries out written and oral instructions, print transcripts and degree audits
• Receives, opens, date-stamps, and sorts and distributes incoming and outgoing mail
• Assists all levels of staff providing information and assisting whenever possible
• Performs other duties as assigned

• Associate’s degree in related field and two (2) years of customer service or relevant work experience or high school diploma and three (3) years of customer service or relevant experience
• Knowledge and understanding of College organization, goals and objectives, and policies and procedures
• Knowledge and commitment to the college mission
• Possess excellent organizational and communications skills (both oral and written)
• Knowledge of Microsoft Office applications and solid computational skills
• Possess strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Ability to effectively present information and respond to questions from top management, groups of managers, clients, customers, and the general public
• Ability to work with user communities of diverse backgrounds and skill levels
• Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

The final candidate is to successfully complete a background screening and reference check process.