Job description

_Front Desk/Security 11/1/2021
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BETHESDA HOUSE OF SCHENECTADY, INC

Position Title: Front Desk /Security
Responsible to: Director of Residential Services
Status: Full-time and Part-time, Hourly
Hours: Various shifts to ensure 24-hour coverage
Weekends: Weekdays:
First Shift: 8am – 4pm 8am – 4:30 pm
Second Shift: 4pm – 12pm 4:00 pm – 12:00 am
Third Shift: 12am – 8am 12am – 8am
Function:

Under the direction of the Director of Residential Services, the Front Desk /Security staff will be
responsible to answer the switchboard, greet the public and program participants and will be
responsible for maintaining a safe and welcoming environment. The position is responsible to
enter client data into the appropriate HMIS database program when assigned by supervisor.

*Duties/Responsibilities: (Will vary depending on shift)
*

• Greet and direct all who enter the building.
• Complete COVID-19 Screening Protocol
• Answer incoming phone calls and follow procedures for directing calls to the appropriate

staff member.

• Connect persons to the appropriate staff member for assistance using established

protocol.

• Follow procedures related to incoming guests (for example, signing in for programs,

following procedures for directing guests to the appropriate staff member, etc.)

• Monitor all security cameras as well as all visitors, residents and guests who enter and

exit the building. Follow protocol for use of electronic (door buzzer) access.

• Be aware of all movement in and out of the building. Monitor behaviors and possessions

going up to apartments and into the Hospitality Center.

• Enact safety plan or Emergency Plan when appropriate.
• Complete Hourly Rounds to confirm the building is secure and there are not issues or

concerns.

• Complete hourly check in with Supervisors VM report any no-emergent matters to be

addressed

• Follow On-Call protocol.
• Follow procedures for the Apartment Program related to curfew, visitors, etc.
• Follow all after-hours emergency or notification protocol.
• Keep records as required for the Log Book with appropriate information written clearly

and in detail.

• Facilitate communication between staff, visitors, and guests, using the phone, paging

system, etc. when necessary.

• Enter client daily data for the day programs into the appropriate HMIS database when

assigned

• Contact Business Office for all business-related activities, for example, special deliveries,

_Front Desk/Security 11/1/2021
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employment applications and resumes, etc.

• Attend morning and afternoon gatherings to collect schedule information for staff

availability.

• Assist with the setup and break down of the overnight shelter and Code Blue equipment
• Adhere to the agency’s policies and procedures and the personnel manual.
• Maintain appropriate boundaries and keep confidential information regarding employees,

volunteers, residents and guests.

• Saturday and Sunday 8 a.m. to 4 p.m. staff member will:

o Monitor the medically fragile shelter guests and distribute the brown bag lunch

• Other duties as assigned.

*Qualifications:
*

• High School Diploma or equivalent. Associate’s Degree preferred.
• Two to five years’ experience in security and/or customer service.
• Strong communications skills.
• Computer literacy
• Knowledge of agencies, programs, and services in the community.
• Ability to recognize and respond in an emergency.
• Experience working with diverse and challenging consumers
• Ability to interact effectively with the public, volunteers, staff, and program participants.
• Ability to work both independently and as a team member
• Ability to read, understand and follow special instructions or requests from supervisor or

others in authority.

*Essential Functions:
*

• Ability to work assigned shift on a regular basis.
• Ability to work hours above normally scheduled work hours in an emergency to cover

front desk duties.

• Ability to operate the agency phone system in a clear and professional manner
• Ability to take direction
• Ability to take initiative and work independently.
• Ability to effectively handle conflict and/or confrontation in order to reach a resolution

satisfactory to all parties.

• Ability to effectively communicate (both orally and in written form) with peers and

superiors.

• Ability to represent the agency in a positive, professional and patient manner to all parties

with which she/he comes into contact.

• Ability to work with computers including the ability to work with automated output and

the ability to enter data in automated systems.

_Front Desk/Security 11/1/2021
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Seasonal Duties:
Summer: At 6 a.m. and 6 p.m. – depending upon schedule – water all plants and flowers around
the building. Property Manager to review this process
Winter: Keep all entry points doors are to be clear of snow and/or ice. Shovel and Ice Melt will
be provided Property Manager to Review this process

Location: Bethesda House
834 State Street
Schenectady,NY 12307
518-374-7873, Schenectady, NY 12307

Job Types: Full-time, Part-time

Pay: $14.20 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Masks are required and use of PPE is in place.

Education:

• High school or equivalent (Required)

Experience:

• Client Services & Customer Support: 2 years (Required)

Work Location: Multiple Locations

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