Job description

Front Desk Supervisor

Hotel front desk supervisors manage staff, ensure that guests have an exceptional experience, and act as the face of a hotel. This position is responsible for checking guests in and out at the front desk, and maintaining the smooth flow of front desk services according to hotel and company standards.

Previous hotel front desk lead or supervisor experience is required.

The key responsibilities of the Front Office Supervisor include, but are not limited to:

• Ensure outstanding customer care at all times.
• Lead and direct the team to ensure the smooth operation of Front Desk functions.
• Participate in training of all Front Desk associates; act as a resource to associates.
• Check guests in and out of the hotel; Performs daily Front Desk Agent duties
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Build strong relationships and liaise with all other department's especially housekeeping, maintenance engineering, reservations, etc.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

We perform E-Verify and pre-employment drug testing.

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of hotel front desk experience do you have?
• How many years of hotel front desk supervisory experience do you have?
• Do you speak Spanish?
• When are you available for an interview or phone screen? Please list 2-3 dates and times or ranges of times.

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising experience: 1 year (Preferred)

Work Location: One location

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