Job description

Job Summary

The hotel is located in the upscale Domain entertainment district, featuring 346 guestrooms, 17,000 sq. ft. of meeting space, an onsite restaurant and outdoor heated pool. Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks.

Responsibilities and Duties

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.

• Run the “perfect shift” and ensure checklist items are complete.

• Ensure Front Desk staff deliver on brand standards.

• Assign specific duties to staff for efficient operation of department.

• Oversee department in absence of Department Manager.

• Capable of performing all hourly functions and operating all equipment in department.

• Assist in training new associates and cross-training existing associates according to the Certification Program, safety standards and brand standards,

• Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy.

• Promote teamwork and associate morale. Treat people with respect.

• Communicate properly and effectively with the guest, associates and managers. Effective respond to guest complaints.

• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.

• Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system.

• Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.

• Ensure that all credit policies are being followed and that the credit report is resolved daily. Ensure PCI compliance.

• Ensure security and confidentiality of all guest and hotel information and material. Practice energy conservation at all times.

• Notify manager /AYS of maintenance issues. Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.

• Follow proper key control procedures.

• Cover night audit shift as necessary.

• Work nights, weekends, and holidays as necessary

• Perform other duties as assigned.

Qualifications and Skills

• Must pass certification quiz/test for position.

• Job Knowledge

• Flexibility/Adaptability

• Quality of Work

• Perseverance

• Quantity of Work

• Organization Skills

• Guest Focus/Customer Service

• Effort

• Reliability/Dependability

• Judgment/Problem Solving

• Motivation/Initiative

• Cooperation/Teamwork

Benefits

• Comprehensive Benefit Plan: Medical, Dental & Vision insurance
• 401k and matching contributions
• Discounted Room Nights

Why you will enjoy this job * White Lodging's Reputation: White Lodging is a recognized industry leader developing, owning and operating the most respected brands in the industry

• Our Culture
• Out Sustainable- Strategic Growth
• Career Opportunities

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Austin, TX 78758: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location

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