Job description

PURPOSE:

You are responsible for ensuring the service standard for our customers is alive and well. You truly believe in our great prices, famous brands, and amazing prices. You lead the happiness crew in execution of company defined practices and processes on the sales floor, the fitting room, the cash wrap, and in the overall store environment. You are action oriented, seen as a partner to peers, and you act with integrity in your decisions. You create a positive environment that engages your crew and peers; Gabe’s is a great place to work and a great place to shop! Your success comes from your belief that everything we do is for the customer.

WORKING RELATIONSHIPS:

Report to the general manager or customer experience manager (based on volume). Supervise direct reports, the happiness crew – consisting of cashiers, sales floor, fitting room and maintenance crew members. Work closely with partners in the store to drive sales, customer loyalty, and efficiency. You communicate effectively with peers and business partners.

PRODUCT

Responsibilities:

Elevates store visual standards and merchandising to support the customer experience

Drive Visual Standards – Ensures stores meet visual execution standards on all floor sets; manages a store that is neat, clean, and organized; represents and reinforces the brand in a positive manner through crisp visual presentation; maximizes use of sales floor in order to drive profitable sales. OPERATIONAL EXCELLENCE

Responsibilities: Participates in walkthrough of departments with direct supervisor to identify strengths and opportunities

Create and execute short term plans that support long term store strategies

Ensures service and merchandising standards are met through company communications and initiatives for direct reports

Partners with direct supervisor to implement company communications and directions that impact their department

Maintains supply and maintenance expenses

Own overall store cleanliness and maintenance

Monitors, maintains, and follows company policies and procedures

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-lined oriented; steadfastly pushes self and others for results. Managing & Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. BRAND

Responsibilities: Builds customer loyalty-including leading customer and associate awareness of the loyalty/rewards program

Leads and models all customer service behaviors

Educates team on how each functional area impacts the customer experience and sales results

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect. GROWTH

Responsibilities: Accountable for meeting the store compliance and audit requirements for their departments

Sets, monitors, and follows up on productivity goals of the team

Adheres to expense goals

Accountable for input of supply order

Supports and assists execution of store strategy for Asset Protection awareness and education to minimize loss

Champion Change - Understands different kinds of change; motivates others to welcome change; manages the change process while maintaining operating effectiveness; establishes processes to ensure the success of change.

PEOPLE

Responsibilities: Collaborate with direct supervisor to meet hiring goals

Assist direct supervisor with new hire orientation and training for crew members

Ensure all cashiers are fully trained and follow all guidelines for the front-end

Ensure all fitting room crew members are trained and follow all guidelines for the fitting room

Assesses training and growth opportunities in departments and partners with direct supervisor to create a developmental plan for the team

Motivates team through recognition

Provide input to direct supervisor about crew members for mid-year and yearly performance reviews

Addresses poor performance or policy violations and coaching needs with direct reports

Partners with store leadership team to minimize store turnover

Hiring & Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.

Integrity & Trust - Is widely trusted; is seen as direct and truthful; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

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