You are a user-first, strategic thinker, passionate about delivering cohesive and intuitive solutions to clients. You have found the right team.

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

About the Team

Within Merchant Services, the Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

Front end services is one of the key building blocks of our omnichannel product.

A successful omnichannel solution provides merchants with a set of non-payment services, in order to bring a seamless experience to the merchant in the usage of the solution together with a set of rich business applications.

The technical services range from remote key injection and key management, terminal onboarding, software updates, terminal security, end to end encryption, terminal connectivity, or self-diagnostics.

The business services allow merchants to use business applications on their terminals (point of sale applications, shopper rating, loyalty, charity etc). Selecting, integrating, securing and operating these business applications is part of the mission.

Job responsibilities

• End-to-end responsibility for front end services: roadmap management in accordance with the vertical strategy, taking full ownership internally as well as externally. This includes working with cross-functional colleagues across the company as well as the Partners to achieve all aspects of the product.
• Make sure that such services are fully integrated on the front end side as well as on the back-end side for reporting and configuration.
• Select the business applications to be integrated in the terminals, in tight relationship with the partnership team.
• Integrate these business applications as well as their back-end services - app store to store, download and manage the various business applications available.
• Knowledge sharing: Enable the rest of the organization to use all aspects of the product you are managing to the maximum, by passing on your knowledge on technical and commercial features
• Commercial Guidance: Grasp commercial offers most effective for your market segment and guide the Sales team on their usage
• Working with other product managers, developments, new features, and bug fixes.

Required qualifications, capabilities, and skills

• Minimum 5 + yrs. experience in product management and in-store payments
• Requires good knowledge of operational merchant pain points an in-depth knowledge of embedded applications, EMV, security, encryption, network. Deep knowledge of the payments landscape is also required including outside of the US, with the critical thinking skills to comprehend and interpret emerging trends.
• You will liaise with the partnership team and be the key operational contact for the partners that will be integrated in the merchant services solution.
• Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally
• You are able to analyze data and concisely translate that into actions and results
• The role has a commercial side- you're comfortable negotiating with third party partners.
• Global Perspective: Ability to work seamlessly with a global, multicultural team

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Palo Alto,CA $139,700.00 - $198,000.00 / year; Jersey City,NJ $139,700.00 - $198,000.00 / year