Job description

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Front End Teammate for Subway. The incumbent may be assigned other duties and responsibilities.

JOB SUMMARY:
Responsible for achieving and maintaining extraordinary customer service. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Promotes a culture reflective of Lowe's guiding principles, core values, and vision.

JOB DUTIES:

• Act as the ambassador of extraordinary customer service.
• Promote customer and community good will by treating all teammates and customers with fairness, dignity

and respect.

• Must be knowledgeable, and able to recognize and differentiate between all various types of products carried

in Subway.

• Provide prompt and accurate checkout service and ensures accurate transactions.
• Process all various types of sales transactions accepted by the store. This may include EFT transactions, WIC

checks, food stamps, manufacturer's coupons, gift certificates, etc.

• Ability to read, write and perform math functions as needed.
• Follow proper bagging procedures.
• Comply with safety standards.
• Inform management of pricing problems and maintenance needs of front end equipment.
• Handle damaged and spoiled/out of date products according to company policies.
• Inform store management of disputes between teammates and department managers or any combination of

the preceding.

• Understand the company teammate handbook.
• Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.
• Must be able to perform other duties.
• Work with store teammates to identify the root causes of issues and inefficiencies.
• Assist in keeping the front end clean, clear of debris, to ensure a smooth customer flow.
• Assist in training front end teammates.
• Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.
• Constantly interacts with customers; remains highly visible
• Ensure that all Management Awareness policies and goals are followed.
• Ensure that check cashing policies and procedures are followed.
• Adhere to all compliance of company policies, programs, procedures and guidelines.

Training and Experience:
High School Diploma or equivalent required.

Knowledge, Abilities and Skills:
Possess good customer relations skills. Must have good communication and problem-solving skills. Ability to work independently and deal with customer needs.

Licenses, Registration and Certification:
TABC Certified, NM Seller or other required state licensing.

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