The Front of House Manager must possess leadership skills to effectively manage and coordinate an entire front of the house team while making sure the restaurant is profitable and in line with goals set by management. The Front of the House Manager position also requires exceptional skill in welcoming, serving, and interacting with guests to ensure they receive the best possible experience while dining.

Responsibilities:

• Possession of excellent people skills to ensure positive interaction with guests and employees and the ability to maintain professionalism when dealing with upset guests or employees

• The capability of managing and working alongside the front of house team.

• Observation and awareness of all details of the front of the house employees in order to provide top-notch service

• Sustain an impeccable appearance as they are in direct contact with the guests daily.

• Organization of daily tasks, preparation of the front of the house schedule, completion of daily administrative tasks, and ensures all front of the house employees adhere to all company policies and procedures

• Aid in the recruitment of the front of house team alongside the GM

• Understanding problems that may arise and making the right decision when put into a problematic situation

• Assisting the GM to help meet the needs of all profitability objectives

Skills:

• Proficient understanding of professional Front of the House procedures.

• Must be able to speak read and understand English

• Commitment to quality service and food and beverage knowledge

• Understanding and knowledge of safety, sanitation and food handling procedures

• Ability work in a team environment and to work calmly and effective under pressure

• Must be able to work nights, weekends and some holidays

• Must have problem-solving abilities, be self-motivated and organized

• Takes pride in the workplace as demonstrated by keeping area neat and tidy and

• Encourages and promotes positive behaviors in coworkers

• Takes ownership of the job by maintaining efficiency and quality of work and showing accountability for all functions of the job
• Be able to work in a standing position for long periods of times
• Ability to move, transport food carts, equipment, and supplies

• Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally life/move 50 pounds

Additional Requirements:

• Experience in a Front of the House role is required

• Serve Safe Manager certification

• Previous management/supervisory experience

• Basic computer knowledge

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