Job description
Job Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.
Job Duties:
(1) Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
(2) Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
(3) Answer all incoming calls and route them to the appropriate staff.
(4) Register all patients per registration protocols an collect all documentation.
Qualification, Education, and Experience:
Education:
- High school graduate/GED.
- Formal training from a vocational school in lieu of the above.
- Experience:
One year of medical experience from a similar setting.
License/Certification:
N/A
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