Job description

Job Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them. The FOC II will act solely as a lead and will report any items of concern directly to their HCM. The FOC II shall in no way have supervisory duties over any other staff member.

Qualification, Education, and Experience:
Education/Experience:
Associates degree preferred; however, high school graduate/GED with a minimum of three years of experience in a similar setting or completion of formal Medical Administration program from a vocational school in lieu of the above.

Skills:
1. Ability to work under pressure.

2. Be a team leader.

3. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.

4. Friendly attitude with the desire to work with the public.

5. Ability to handle multiple functions.

6. Understanding of community based organizations.

7. Knowledge of bookkeeping and office functions.

8. Promotes and believes in OFH mission statement.

9. Ability to relate to the public regardless of ethnic, religious and economic status.

10. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.

11. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

12. Ability to relate to patients, through familiarity with medical terminology and triage procedure.

13. Must believe in health care with dignity for all.

14. Ability to speak read and write in English and Spanish is desirable.

Responsible To: Health Center Manager

Classification: Full Time, Non-exempt

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