Front Office Coordinator / Medical Receptionist
Full Time
Olympia, WA 98506
Posted
Job description
IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A
R
EG
IONAL
HYBRID
FRONT OFFICE COORDINATOR.
OFFERING WORK/LIFE
FLEXIBILITY, REMOTE
OPPORTUNITY A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES!
YOUR BEST SELF.
IRG Physical & Hand Therapy invites you to come and thrive with us. Do you want to work for a locally owned, financially stable, independent organization? Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to the Seattle/Eastside community?
If so, we want to talk to you.
WHO WE ARE:
IRG Physical & Hand Therapy is the premier provider of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. IRG is a company that provides a fun, dynamic, and supportive environment for patients and employees.
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100% independently owned and operated - no big national corporation in charge of the decisions that impact your patient care
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Human connection and community involvement is just as important to us as patient care - we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
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Extensive mentorship, professional development ladders, resources, training and education so you can advance your skills and plan a path for your future - IRG encourages and supports development through specialty training, and ongoing con-ed opportunities for all positions! Some of our former front office coordinators have grown professionally to other roles in our company such as: Clinic Manager, Insurance Verification Specialist, Accounts Receivable Specialist, Program Managers, Director of Business Operations, and even Chief Operating Officer.
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Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the skills you may not have learned in school.
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Full administrative team that is local and responsive - so you can focus on what matters, the patients and your community.
THE POSITION:
Our Hybrid FOC will play a crucial role in supporting in-office staff within the assigned region. Duties include insurance authorizations, phone and text coverage, and organization of faxed documents, all with the benefit of working a set hybrid schedule where you would work both in the clinic within the region and at home . All FOCs are responsible for optimizing patient appointment schedules, managing incoming phone calls, processing and converting new referrals, and collecting time of service payments. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.
WHO YOU ARE:
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You are highly organized and efficient
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You excel at self-prioritization and workflow management
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You enjoy the challenge of having something new come your way each and every day
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You are self-motivated, a go-getter, and a self-starter
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You have a positive attitude and a professional demeanor
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You exhibit the ability to multitask without being overwhelmed
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You are capable of working collaboratively with a team
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You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.)
QUALIFICATIONS/REQUIREMENTS:
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