The Front Office Manager is responsible for all incoming calls to the office, including, inbound calls, scheduling the job, and dispatching the job. The Office Manager must have a positive attitude and be friendly and courteous while projecting a positive image of the company at all times. This is the first contact with customers and one of the most important roles! Greet customers as they come in with Area Rugs with a courteous attitude collect payment and give quotes. At TruClean we are looking to grow to become the Largest in Commercial Cleaning and Rug Washing in the Bay Area for 2023. We want to grow with like-minded individuals.

Benefits of working at TruClean:

• 401K 6% match
• Company Outings
• Certification courses
• Paid Training
• Holidays Paid time off
• Commission on Upsells

$18 - $20 hourly

• Must be able to sit for extended periods of time
• Typing and using the phone
• Answer all incoming calls by the 3rd ring
• Making Outbound Calls
• Take customer information and quote pricing; upsell if possible (training provided)
• Close the sale and create the work order in the system
• Schedule the job and dispatch to the technician
• Respond to all incoming emails / Google My Business and Text messages
• Send Thank you cards
• Greet customers with a friendly and positive attitude and give quotes on area rugs
• Confirm upcoming appointments
• All other administrative duties as required
• CRM database management

Other responsibilities:

• Establish positive interpersonal business relationships to facilitate work activities
• Maintain knowledge of current developments in the area of expertise
• Attend all meetings as required
• Follow the established standard operating and/or quality control procedures and best practices of the Company to ensure consistency and quality
• Perform as a team player and provide assistance to other team members willingly
• Follow all Company Policies and Procedures and adhere to the Legal and Ethical Compliance Code
• All other duties as required

• Administration skills -Typing, filing, Microsoft Office -Word, Excel, Outlook
• Excellent customer service skills on phone and in-person
• Excellent written and verbal communication skills
• High level of personal integrity and ethics; positive outlook; maturity and good judgment; ability to maintain confidentiality and handle sensitive information
• Must possess a high level of detail orientation and accuracy
• Must be flexible and able to handle changing priorities throughout the day
• Must be able to work and behave professionally under pressure in a demanding work environment
• Must be adaptable to rapidly changing business priorities and conditions

We are a private, veteran-owned company that provides the best quality service in our industry. We are always looking at new and innovative ways to enhance our cleaning ability and proficiency to help bring value to our loyal customers. We are pushing to become the largest commercial deep cleaning and Area Rug Washing company in the Tampa Bay Area.