Job description
Looking for a full time front desk agent to join our amazing team for weekdays Monday-Friday 3pm-11pm. Must be very personable, professional, detailed, and a strong multi-tasker. Duties to include:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Work Remotely
- No
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Experience:
- Hotel Experience: 1 year (Required)
- Customer Service: 1 year (Preferred)
Work Location: In person
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