General Manager

Full Time
Collierville, TN 38017
Posted
Job description
  • FedEx Logistics
  • Operations
  • RC617885
  • Full Time
  • Regular
  • Collierville, Tennessee

Responsible for overseeing the day-to-day activities, customer service excellence, business development and overall P&L results of the Branch office.


  • Responsible for staff of 10-40 employees. Responsible for financial and operational KPI results of branch
  • Responsible for account management and customer relations activities in line with company standards.
  • Management of day-to-day operations performed by employees of the branch
  • Provides relevant management reports and information to senior management team
  • Responsible for communication of Company policies, guiding principles and core values, as well as education of staff regarding these
  • Responsible for hiring, training and development of employees
  • Responsible for ensuring that branch compliance metrics are met in line with company standards.
  • Personnel matters in accordance with Human Resources policies.
  • Maintenance of the site services in accordance with Company standards regarding environment, health security and safety (EHS&S)

The incumbent(s) of this position is expected to perform all other related duties as assigned.

  • Experience in the Freight Forwarding / Logistics / Transportation industry required, including experience with international freight operations (Seafreight, Airfreight)
  • Experience managing a diverse team of direct reports, including managers of people
  • Ability to work successfully under pressure, including strong negotiation, problem solving and analytical skills;
  • Subject matter expert in Freight Forwarding / Logistics procedures and practices
  • Degree/Diploma in International Business, Trade, Logistics, or a related field preferred;
  • Completion of a freight forwarding apprenticeship program is an asset
  • Must be Sales oriented and have Commercial Acumen to identify opportunities to grow the business and increase profitability
  • Must be Customer Oriented and create solutions to meet customer needs
  • Strong leadership ability required, including experience motivating staff and driving performance improvements
  • Strategic vision and ability to implement plan
  • Organizational, communication and interpersonal skills
  • Knowledge of air/ocean import/export freight operations
  • Use of cargo wise operations system
  • PC skills including MS Office applications
  • Sales management skills
  • Customer and Account Management skills
  • Thorough understanding of finance and branch/product profitability
  • Ability to read a Balance Sheet and allied financial data
  • Good knowledge of Excel and use of spreadsheets

Additional Information


Posting Date: 2023-04-03


At FedEx Logistics, you’ll find everything you’d expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World’s Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.


  • Salary Increases - Salary increase based on individual performance
  • Tuition Assistance - Subsidy for continuous learning and education
  • Paid Time Off - Vacation, holiday, sick leave
  • Health Care Program - Medical coverage and dental coverage
  • Additional Benefits - Life, Disability (short/long term)
  • 401(k) Program - Financial security in retirement
  • Reduced Shipping Rate - Exclusive discounts for personal shipping
  • LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)


FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application.


Pay Transparency Policy Statement:
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.)

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

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