Job description
Join Our Management Team!
Qik n EZ is a locally owned and operated company looking for energetic, motivated individuals to serve our customers. We offer Blue Cross Blue Shield insurance, PTO, 401K, and so much more! If you enjoy a fast-paced environment, want to lead your own team, and love customer service, then we have a job for you! We are looking for GMTs for all markets. We have locations in Springfield, Jacksonville, Bloomington, Normal, Pana, and Lincoln.
General Managers are responsible for all aspects of the store that they work at. They are responsible for the efficient, profitable, and safe operation of the facility and successfully supervise, train, and develop store employees in order to consistently deliver an unparalleled customer service experience. They control the image of the store by ensuring that company policies are upheld and through the staff that they hire and train. They are very customer-focused, enthusiastic, goal-oriented, and create a positive store culture. Ensuring a great customer experience with a positive attitude in a fast-paced environment is the number one priority. ยท
Qik n EZ is a locally owned and operated company looking for energetic, motivated individuals to serve our customers. We offer Blue Cross Blue Shield insurance, PTO, 401K, and so much more! If you enjoy a fast-paced environment, want to lead your own team, and love customer service, then we have a job for you! We are looking for GMTs for all markets. We have locations in Springfield, Jacksonville, Bloomington, Normal, Pana, and Lincoln.
General Managers are responsible for all aspects of the store that they work at. They are responsible for the efficient, profitable, and safe operation of the facility and successfully supervise, train, and develop store employees in order to consistently deliver an unparalleled customer service experience. They control the image of the store by ensuring that company policies are upheld and through the staff that they hire and train. They are very customer-focused, enthusiastic, goal-oriented, and create a positive store culture. Ensuring a great customer experience with a positive attitude in a fast-paced environment is the number one priority. ยท
Essential Duties and Responsibilities:
Customer Service/Communication:
- Serves as a role model in performing the basic CSR requirements.
- Provide a friendly and professional greeting to all customers upon entering the store or when answering the phone.
- Get to know your customers and their daily shopping habits.
- Go out of your way to make your customer feel important and valued.
- Suggestive sell to all customers when appropriate.
- Move quickly to provide fast service and be able to multi-task between customers.
- Maintains an outgoing, friendly attitude with customers, co-workers, and vendors at all times.
- Flexible work schedule - on call 24 hours a day.
- Respectful and polite - takes criticism well.
- Reports directly to District or Regional Manager.
- Communicates effectively to team members, office personnel, vendors, and customers.
Appearance/Attendance:
- Wears Qik-n-EZ approved uniform (i.e. shirt, pants, shoes, name tag).
- Maintains a clean, professional appearance while working. (proper hygiene)
- Takes appropriate measures to cover a shift that he/she cannot work- must communicate directly with GM.
- Dependable and punctual - lead by example.
- Is flexible with his/her schedule - on call 24 hours a day.
Roles and Responsibilities:
- Operate site within controllable expense guidelines and delivers targeted GP$/Labor$.
- Operate within monthly shrink guidelines: product, fuel, and cash.
- Daily paperwork submits in a timely manner, accurate, organized.
- Record keeping: maintain accurate records for all store-related operations in a safe and secure place as per company policy.
- Ensure proper merchandise inventory levels to prevent out of stocks, meet customer demand, control shrink within company guidelines.
- Completes fuel sU1veys during specified times and emails them accurately to Fuel Survey Group.
- Make all fuel and merchandise price changes in a timely and accurate manner as per company policy.
- Implement and execute all company programs and company policies: included is appearance and cleanliness of the store, awareness of restricted sales including video gaming are followed, shift assignments, marketing and merchandising, receiving the product from vendors correctly, executing store promotions, mystery shops scores above 92%.
- Ensures the training of Gaming Regulations are being implemented and followed by all and in full compliance with the company, state, and federal law.
- Report all equipment and facility issues to ensure cost-effective operational efficiency.
- Proactively manages the recruiting process rather than from a reactive position when staffing needs arise. Interviewing and utilize company interview and selection tools.
- Consistently and effectively delegates to various team members in an effort to develop future leaders.
- Responsible for ongoing training and development of team members including the development of Managers and future General Managers.
- Responsible for creating a work environment that fosters and builds employee engagement resulting in high-performance employees and a strong sense of team.
- Effectively conducts effective monthly store meetings.
- Maintains a fair consistent work culture that respects all team members.
- Creates a schedule that allows time with all team members on all shifts.
- Strives to become an "employer of choice" by creating a work environment where people want to work.
- Monthly coaching with clear direction; establish goals and objectives that include holding employees accountable with positive and negative consequences; provide employees insightful and helpful knowledge of their strengths and weaknesses so they can improve in those areas.
- Provide ongoing coaching to store employees to ensure high levels of productivity and performance.
- Identify employees that consistently perform and show employee recognition and appreciation.
- Identify low performers and terminate when coaching does not improve performance refrain from keeping low performers to avoid hiring.
- Willing to adapt to change and help out in areas outside of normal job description if within normal company guidelines.
Product Knowledge/Safety Issues:
- Knows the appropriate cleaning and sanitation products to use for various tasks and the appropriate emergency steps to take for improper exposure or ingestion.
- Aware of emergency shutoff switches and emergency contact numbers.
- Exhibits safe work practices at all times (i.e. eliminates clutter from aisles, uses wet floor signs, etc.).
- Uses appropriate techniques and tools while performing assigned duties (i.e. ladder, safety cutter, etc.).
- Reports all employee and customer accidents quickly, efficiently, and appropriately.
- Ensure full compliance of company and OSHA workplace safety standards, including food service.
- Ensure full compliance of Equal Employment Opportunity (EEO) per local, state, and federal law and company guidelines.
- Inventory control: observe and react to shoplifters and gas thieves.
- Has an understanding of how inventories are stocked/replenished and the importance of UPCs and item-level inventory.
Qualification Requirements:
- Honest, enthusiastic, and friendly.
- High school diploma or equivalent.
- A minimum of 2 years of retail management preferred.
- Excellent loss prevention and security practices.
- Excellent communication skills.
- Possess a valid Driver's License and reliable transportation to and from work, bank, and fuel surveys.
- Able to read and follow directions.
- Self-motivated and able to complete tasks without constant direction.
- Excellent customer service and interpersonal skills.
- Must be able to troubleshoot basic accounting problems, understand inventory control, and item-level auditing.
- Proven effective leadership skills including training and development of subordinate staff.
- Basic math and computer skills including excel.
- Ability to multi-task both with the team and individually.
- Ability to work different locations and be on call if necessary 24 hours a day.
- Ability to understand and communicate (orally and in writing) in English.
Physical Demands and Abilities:
- Must be able to lift 50 pounds.
- Must be able to bend frequently.
- Must be able to stand for long periods of time (10-12 hour shifts).
- Frequently required to lift 25 pounds to the chest or above.
- Regularly use hands and fingers to handle, control or feel objects.
- Regularly see details of objects that are less than a few feet away.
- Must be able to work in all weather conditions.
- Must be able to work in a cooler with a temp of 32 degrees.
- Must be able to balance on a step stool or ladder.
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