Job description

General position summary:

Primary responsibility includes the effective counsel on all tasks and activities necessary to affect a successful global relocation for transferring assignees of Lexicon’s corporate clients.

Essential Duties & Responsibilities:

• Manages caseload of assignees and serves as the single point of contact
• Exhibits thorough understanding and utilizes global experience in implementing Client’s corporate international relocation policy including expense administration, global assignment services and benefits management processes
• Counsels assignees and family on the Client’s relocation and assignment policy and programs
• Coordinates all phases of activities and services necessary to facilitate the corporate policy and program
• Diaries and follows-up on all outstanding relocation related services and documents with appropriate internal and external parties
• Supports data integrity goals by entering key relocation related information relating to assignees, service provider network, Client, etc., into system
• May act as a liaison to Client for exception approval
• Assists in overseeing the work of Associate Consultant to ensure tasks are completed in support of service delivery goals
• Demonstrates a willingness to improve job-related skills, responding to direction and constructive feedback in a positive and professional manner
• Shows flexibility and creativity in completing work assignments
• Attends and actively participates in all team related meetings and training as deemed appropriate
• Develops and maintains a positive and professional working relationship with all members of the team, customers, Clients and service partners
• Accepts additional job assignments and participates in project work as requested
• Adheres to all company policies and procedures as outlined in the employee manual and Lexicon’s Policy and Procedures manual

Specific Job Skills

• Excellent verbal and written communication skills for counseling employees at all levels
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multitask and organize workflow to meet deadlines and prioritize work
• Knowledge of Microsoft Office Suite
• Teamwork and interpersonal skills required

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• College degree or equivalent work experience required
• Minimum three to five years of experience in international role within corporate HR, relocation management company, mobility consulting company or equivalent experience
• Bilingual or multi-cultural experience
• GMS, CRP designation preferred

TRAVEL:

• Less than 10% required.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite

Certificates/Licenses/Registrations:

• Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Language:

• Bilingual (Preferred)

License/Certification:

• Relocation Professional or Global Mobility Specialist (Preferred)

Work Location: Remote

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