Basic Job Function:

This position is responsible for fulfilling the Company's member and/or group billing processes as assigned including the accurate preparation, review, and efficient issuance of bills, invoices, and account statements according to company procedures. Provides excellent service to both internal and external constituents to successfully assist groups from pre-arrival through final bill. Promotes the Sea Island legacy of warm, genuine hospitality, while upholding and ensuring compliance with all Company and departmental policies and procedures

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:

• Minimum two (2) years of experience in billing preferably in Hotel or Club accounting
• Experience working for a four or five diamond/star resort property preferred
• Must carry a high degree of professional integrity and be able to work effectively and efficiently
• Must a positive attitude and high attention to detail to ensure quality assured work product
• Experience with hotel property management systems; experience with Opera and ResortSuite preferred
• Willingness to work extended hours during high volume billing months and as required to meet department objectives; occasional weekend work
• Ability to speak with others using clear and professional language; answer telephones using appropriate etiquette
• Basic accounting knowledge and strong problem solving skills
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals such as: copier, fax, telephone and calculator
• Must be a well-organized, focused, clear thinker who will follow up on a timely basis
• Must be able to present information professionally and courteously to people in one-on-one and group situations
• Consistently aspires to fulfill our core Company values (Benevolence, Commitment, Compassion, Fairness, Integrity, Quality, Reliability & Teamwork)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Work harmoniously with multiple departments to assist with billing terms, timely presentation of bills, and related correspondence
• Set up and maintain member and/or group files with billing terms and revenue recognition informationResponsible for maintaining organized, detailed files with client/member billing requirements and proper revenue recognition information
• If assigned, represent billing team at Conference Service resume and Precon meetings to verify billing and identify special billing requirements or concerns
• Responsible for maintaining accurate daily/weekly/etc group activity information for both team and management reference
• Perform various supportive duties such as: data entry, filing, and obtaining and organizing supporting documentation
• Work with all accounts until balances are paid in full
• When assigned to membership office, cordially interact with club members regarding inquiries surrounding their account activity
• Answer A/R telephone inquiries from members, guests and various departments in accordance with Sea Island standards
• Learn the names of (and personally recognize) our club members and regular resort guests
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• As needed: perform daily entry of A/R check batches and process deposits; process monthly member and hotel A/R statements; research and process credit card disputes; respond to written inquiries related to Accounts Receivable from members and guests; initiate and process past due reminder letters and assist in collection efforts; and, file daily receipts and tickets
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Perform mathematical calculations
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 20 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy

Skills