SUMMARY

Under the direct supervision of the Program Supervisor, the Group Coordinator performs general functions including developing and implementing fun and informative weekly parent group, quarterly field trips, and events, for participants in the Healthy Families program. The Group Coordinator provides excellent quality care, positive customer service, the maintenance of an efficient and safe environment of care. Demonstrates superior customer service skills and has the ability to function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain patient confidentiality at all times per the policies and procedures.
• Maintain ethical behavior at all time per the policies and procedures.
• Responds to internal and external customer needs in a positive manner, utilizing principles of the AIDET model; exceeding their needs and expectations and providing the highest quality service to ensure the best possible outcomes.
• Develop and maintain supportive strength-based, culturally sensitive relationships with pregnant women and their families by providing education, physical and emotional support.
• Maintain a clean and organized group environment (child care and meal areas).
• Plan, implement and facilitate group services using program approved curricula.
• Observe parent-child interactions; foster positive relationships between the parent and child; and design interventions based upon analysis of parent-child relationships.
• Plan, organize, and shop for group and field trip needs.
• Data collection and submission that is in accordance with established guidelines.
• Engage in outreach activities to enroll participants and to sustain participant involvement.
• Open to reflective practice-(capacity for introspection and self-awareness).
• Attend all trainings and meetings as required by the program.
• Complete all Core Curriculum training(s) required for this position.
• Perform all other duties as assigned.

KEY COMPETENCIES:

• Dependable and reliable giving extra effort when necessary to accomplish Aunt Martha’s Health & Wellness goals.
• Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them.
• Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization.
• Makes data driven supported decisions wherever possible considering all relevant facts.
• Ability to work independently and as part of a collaborative team in order to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team.
• Maintains professional, technical and technological proficiency in all aspects of the job.
• Excellent oral and written skills. Communicates decisions promptly, clearly.
• Excellent organizational skills and attention to detail, deadlines and program compliance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or general education degree (GED) with 1-2 years related experience; or Associates degree (A.A) degree in social/human services, psychology, child development, or related field is preferred with one year related experience; Bachelors (B.A. or B.S.) degree in social/human services, psychology, child development, or related field is preferred
• Experience in working with Microsoft Office programs essential; adept at data entry
• Experience working with the culturally diverse population
• Experience working with infant, toddlers and parents
• Experience serving multi-stressed families, preferred

OTHER QUALIFICATIONS

Current driver’s license, with a clear driving record

Current auto insurance

Ability to work late evening hours, weekend hours, and scheduled holidays, as needed

Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.