Job description
At Toyota of Tri-Cities, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Toyota of Tri-Cities is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Medical and Dental for Full time employees
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Discounts on products and services
Responsibilities
- Answer phones and gather information to direct customers to the proper department.
- Promptly greet our guests at the front receptionist desk in a professional and pleasant manner as well as attend to our guests at our loyalty counter.
- Handle customer complaints by refer complaining customers to the appropriate individual for resolution.
- Operate multiple line phone system.
- Communicate with callers in a professional, courteous and efficient manner, striving to minimize the amount of time customers spend on hold.
- Perform administrative and various clerical support tasks for other departments as needed. .
- Familiarize yourself with dealership processes & internal procedures for assisting customers efficiently.
Qualifications
- Experience with Microsoft Outlook, Office and Excel.
- Minimum 2 years related experience
- Available to work flexible hours to include weeknights & weekends is required.
- Ability to communicate customers' interests, needs and requests to management and sales personnel
- Exceptional phone skills with a pleasant speaking voice
- Ability to multitask in a busy work environment.
- General office experience.
- Professional, well-groomed personal appearance.
- Bi-lingual is a plus.
- Clean driving record
- Willing to submit to a pre-employment background check and drug screen.
Employee will also be required to obtain a Food Handler's Card if they do not currently possess one.
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