Job description

Required Weekly Schedule:

3 days/week, totaling 22.75 hours after breaks:

Saturdays: 8:30am - 5:00pm w/ 30-min unpaid break

Sundays: 8:30am - 6:30pm w/ 30-min unpaid break

Mondays: 4:45pm - 10:00pm w/ no break

GRR Job Summary -

The Guest Relations Representative "GRR" will greet, check-in, assist, and/or provide direction and information to customers, visitors, and other guests of the organization’s products and services. The GRR operates with direct supervision from the General Manager, Assistant General Manager, and Dispensary Team Leads.

GRR Tasks and Responsibilities -

• Answer incoming phone calls.
• Awareness of parking lot/front entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
• Check in customers by using a scanning device to scan valid government issued photo IDs.
• Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
• Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
• Directing solicitors or unplanned communicators to contact the info email over the phone, or by providing info business cards if in-person.
• File and maintain records as requested.
• Maintain organization and cleanliness of GR.
• Maintain supply tracking for GR.
• Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
• Provide information about the company’s products, services, and events.
• Receives incoming package deliveries and communicates and/or places deliveries on S/R.
• Record customer requests on Guest Relations call log when applicable, and contact customers to communicate previous requests, if applicable.
• Records customer complaints and provides to manager on the same day the complaint was made.
• Verifying government-issued photo IDs to ensure 21+ entry.

Other Core Responsibilities:

• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
• Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.
• Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.
• Assist with opening, shift change, and close of business procedures.
• Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Assist dispensary management with research, or communications as requested.
• Additional projects/tasks as assigned.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Dracut, MA 01826: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position's schedule includes holidays. Do you have the ability to work on Holidays outside of Thanksgiving/Christmas Days?
• The schedule for this position is Saturdays 8:30am-5pm, Sundays(8:30am-6:30pm), and Mondays 4:45pm-10:00pm - Do you have the ability to work this weekly schedule?

Education:

• High school or equivalent (Required)

Experience:

• Guest/Customer Service or related: 2 years (Required)
• Microsoft 365 software/applications: 1 year (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.