Position Summary:

Guest Services Agents are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.

How it is important to our mission:

Through attention to detail, ensuring guests feel special & appreciated, and always doing everything you can to accommodate a guest's request all Guest Service Agents play an integral role in providing lasting, happy memories through genuine service and thoughtful amenities.

Essential Functions of the job:

• Must be available to work 2 shifts minimum per week
• Must be available to work weekends, nights, and Holidays

• Greet all guests with a welcoming, friendly attitude
• Operate property management system for guest check-in, check-outs and reservation creation
• Complete daily checklist in a timely manner
• Creatively resolve guest requests and issues as necessary
• Maintain empathetic attitude to recover guests who have had a negative experience
• Assist with projects assigned during your shift
• Demonstrate an attitude of friendly hospitality in every aspect of service
• Communicates pleasantly and courteously with guests, management and co-workers
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and COVID-19 safety measures.

Physical Requirements:

• Ability to stand continuously for the duration of the shift (4-8 hours)
• Ability to sit continuously for the duration of your shift (4-8 hours)
• Ability to lift small packages (under 40 pounds)
• Ability to work in stressful situations

Education, Experience, Skills:

• High school diploma
• Working knowledge of guest services in a luxury hotel setting preferred.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.
• Maintain a friendly, outgoing attitude throughout all shifts
• Must be able to communicate and work effectively with co-workers in all departments

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.