Camp Counselors support daily operations by overseeing the interactive behaviors of all daycare and overnight campers. The incumbent will assist in the supervision and behavior assessment of multiple dogs and quickly resolve issues to ensure every dog's enjoyment and visit satisfaction. This position will also require frequent interaction with customers involving administrative procedures such as enrollment, evaluation interpretation, scheduling and providing details regarding services.

This position requires constant interaction with customers involving administrative procedures such as enrollment, evaluation interpretation, scheduling, reservations and selling of services offered.

SHIFTS - FULL & PART-TIME

Shift One: 6:30am - 1:00pm

Shift Two: 1pm - 7:30pm

Shift Overlap on Occasion: 8:00 - 4:00, 9:00am - 5pm or 10am - 6pm Days/Times Vary

Pay: $14.00 - $17.00 per hour

REQUIREMENTS

Must be able to work varying shift(s) per week and be available weekdays/weekends.

No experience required but preferred.

Must have a high school diploma or equivalent preferred.

Be authorized to work in the United States.

Must have reliable transportation.

Must have a valid driver's license.

Background check required.

2-years experience preferred.

Must have a high school diploma or equivalent.

Be authorized to work in the United States.

Must have reliable transportation.

Must have a valid driver's license.

Background check required.

EXPERIENCE AND KEY ATTRIBUTE REQUIREMENTS

Customer service skills - face-to-face, telephone and via email.

Must demonstrate a sincere concern for the care of animals and their relationships with their owners.

Must be able to multi-task during high volume times and must be able to prioritize

Must be personable, patient, ambitious and adaptable.

Comfortable around dogs of all size and temperament.

Work schedule includes weekends, nights and holidays.

Professional appearance: clean attire, friendly, mature and professional demeanor

PUNCTUALITY required.

Above average PC, telephone/verbal skills via phone and in-person onsite customers.

Excellent communication skills with customers as well as fellow employees.

STRONG organizational skills.

Previous veterinary experience is a plus.

Must be able to work not only week days but weekends (at least two weekend per month) on a rotating schedule.

Fast learner with lots of initiative.

A dynamic, friendly, high energy and motivated individual.

DUTIES AND RESPONSIBILITIES:

Greet and welcome all customers and campers in a friendly and professional manner.

Assist customers with questions.

Regularly demonstrate sincere concern for the care, attitudes, and behaviors of pets and the relationships they have with their pet parents.

Recognize and perform specific care needs as communicated by the pet guardian and in accordance with company policy and procedures, ensuring the safety of each pet. This includes taking and writing special requirements for fellow employees adherence and edification.

Answer multi-line phone system and provide timely, accurate and appropriate service offerings.

Invoice and collect payments.

Prepare and maintain customer records.

Knowledge to operate office equipment (copier, fax, printers, computers and tablets).

Prepare mail as needed - sort incoming and outgoing mail.

Accurate data entry checking in/out campers/updating records.

Politely and professionally respond in person and by telephone to inquiries regarding services and pricing based upon operational guidelines.

Create and maintain consistent files for all approved clients to include enrollment documentation, evaluation results, visit schedule, vaccination proof, spay/neuter proof, and updated contact information. Ensure that non-approved dog files are maintained for six months.

Update Vaccination Records Notify parents of deficiencies or expirations.

Check Web Cams to ensure operational.

Review and respond to emails in a timely manner.

Reservations for dogs who have applicable evaluations and/or day/overnight stays.

Review vaccination expiration prior to confirming reservation.

Annotate and fill-in medicals cards as appropriate and indicate number of pills in bottle by a numeric, circled entry next to medicine name. Annotate same in computer.

Setting up check in /out paperwork for next day.

Following appropriate check-in procedures set forth by location policy/guidelines/Management.

Opening/closing procedures for premises.

Follow correct closing procedures, i.e. perimeter doors locked, pups watered, computer monitors, monitors, fireplace, lighting, etc. turned off, music on, alarm activated and front door locked.

Ensure all pets belongings are returned to pet guardian at the end of each visit. This includes making sure that all pet belongings are cleaned (if needed) half day prior to pick-up.

Discuss behavior observations with pet parents at pick-up.

Ensure facility cleanliness at all times.

Provide additional assistance as directed by Management or Owners.

GENERAL

A formal quarterly performance counseling session will be conducted by management to review responsibilities and progress. Changes to these responsibilities will be reviewed and changed as appropriate that will be in a signed agreement of both parties if appropriate.

Wear appropriate uniform/attire. This includes closed toe shoes, pants, name tag, provided shirts and apron. Apron contents include (but not limited to) pen, highlighter, note pad, permanent marker and two loop leashes.

Treat others property with respect including items placed in common areas. Place name and dates on personal belongs and food items placed in common areas.

INDIVIDUAL ACCOUNTABILITY

When cleaning facility, clean up after yourself. This includes items at front counter, in operational rooms, play areas, bathrooms and break rooms.

Your responsibilities will not only include those specifically listed above but also those that follow common sense, industry best-practices and standards, pet, safety, implied and/or otherwise not specified in writing

Brand: Camp Bow Wow
Address: 11931 Jones-Maltsberger Road San Antonio, TX - 78216
Property Description: 1 -Jones-Maltsberger Road - San Antonio, TX
Property Number: 1