OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

ROLE SUMMARY


Join our team as a Guest Services Supervisor and become one of the authors of our story.

The guest services supervisor plays a crucial role in the success of any resort. He/she ensures that all the front-end activities like taking care of guests, attending to their requests, ensuring that those needs have been fulfilled, addressing and resolving their issues, etc. are taken care of. They make sure that the services are being offered to the best ability of their team members in a positive, courteous, efficient, and professional manner, so as to make the guests satisfied and content.

As part of the Auberge family, you will be responsible for providing high-level service for our guests at Wildflower Farms. You will shine by being a motivated, team player and a results-oriented team member committed to providing outstanding guest service every day.

• To have a thorough knowledge of all the prices, dates, times, and descriptions of the latest events, activities, and facilities that will be provided to the incoming guests and update the staff members on the same
• To plan the daily agenda that includes the duties that need to be carried out by the front-end staff members and to train the guest staff members on the various facilities that are being rendered
• To anticipate and follow up promptly on the guests' requirements and to make sure that all their concerns are being resolved
• To make efforts to enhance the quality of services that are being provided and to ensure that the existing services are in compliance with the rules and regulations and that all the safety and security procedures are being adhered to
• To help in the hiring and train new team members as per the requirement and to schedule the team members for various shifts
• To participate in the meetings and provide constructive feedback regarding the performance of guest services staff

In addition to the above responsibilities,

• He/she is also involved in cash handling duties, reconciliation of payments, and validating the authority of credit cards.
• He/she helps set up various controls to ensure that the team members are carrying out their duties properly.
• If any discrepancies are found, he/she makes sure that they are being communicated to the management people.

Qualifications

• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies.
• Adaptability, strong organization, and time management skills.
• Clear and strong communication, working with all departments of the hotel.
• He/she should have the ability to supervise and lead a team of team members and should be able to delegate work according to priority.
• He/she should be able to function in a team environment and should be able to motivate others to deliver quality work.
• He/she should have the ability to accomplish the tasks
• Must be able to work weekends and holidays and various shifts.

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.