Job description

Job Title:
Office Manager

Department:
Ace Handyman Services

Reports To:
Director of Business Development / General Manager

FLSA Status)

Exempt / salaried position

• Hourly to start - 4 weeks of training or less before moving to salary

Position Summary

The Operations / Field Manager role is intended to drive revenue in the office and the field through scheduling, taking payments for jobs and providing field support when needed, as needed. A thorough skillset and understanding of quality work in all areas of repair, maintenance, and remolding projects are needed for success in this position.

Benefits:

• Health insurance (After 90 days)
• PTO (After 90 days)
• Company cell phone
• Company vehicle - with proven track record if there is an available vehicle)
• Company Card for job expenses and gas
• Company uniform
• Paid holidays (New Years, Easter, Thanksgiving & Christmas)

Essential Duties & Responsibilities

Ability to analyze a problem independently with strong problem-solving skills to determine a prompt solution and deliver confident estimates to customers.

Ability to effectively communicate with all customers about their unique needs and document all conversations using the dispatch program.

Ability to effectively communicate with craftsmen, suppliers, property managers, commercial customers, and Ace Handyman Management regarding projects, timelines, budgets, and other relevant information critical to driving revenue.

When necessary, this person must go into the field to build rapport with our customer base and increase scope of work to fill the schedule.

Ability to validate completed jobs verifying; before and after photos, signed estimates and invoices, detailed invoice notes per job (what was done to complete the work), proper margin for materials purchased per job, Input expenses order materials for jobs that need special orders for completion and taking payments.

Ability to validate skills of current and newly hired employees and fill gaps in the business through an effective hiring process.

Marketing responsibilities include Data management and PPC / SEO scrutinization with GM and Director - Furthermore, Social Media will be handled by the office manager and social media coordinator.

Job Qualifications and Skills

Successful record of accomplishment as a Office Manager under a time an materials business model or Handyman or Maintenance / Facilities Manager; estimation skills and prior home inspection experience, strongly preferred

Ability to perform or coach / assist appliance electrical, flooring, carpentry work and other handyman work

Excellent troubleshooting, analytical, problem-solving and customer resolution skills

Own standard set of tools to perform all the above trades

Have reliable transportation, current auto insurance, and valid driver’s license

Able to communicate verbally and in writing in a timely and effective manner with a professional attitude

Great Customer Service skills with interpersonal skills to interact in a positive manner with a wide variety of different customers

Strong documentation and invoicing skills

Estimates and budget skills for repairs or project work small or large

Time management skills

Demonstrate a Professional appearance and demeanor

Able to handle conflict with customers and resolve issues to customer satisfaction

Flexible work schedule – ability to work weekends and work more than 40 hours per week when needed

Technology Savvy – Skilled using computers

Physical Demand

Exerting up to 60 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

Climb stairs and ladders using proper safety measures, if needed

Bending, Stooping, Twisting, and Reaching

Operate heavy machinery / trucks and trailers as needed, if needed

Work Environment

Predominately working from office

Working from home and vehicle with a laptop and or company provided phone (if needed)

Moderate noise working with power tools and equipment and others in the office

Seldomly, employee will be in an environment with:
Wet or humid conditions

Extreme cold or hot weather

Ability to work fluctuating and flexible hours including evenings, weekends, and holidays to meet the needs of the business

Ability to work in other positions as needed to fill business needs and cover shifts within the retail operations as needed, if needed

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for BBCO & BBCO Handyman LLC other work duties not specifically listed herein. Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.

Employee Acknowledgement

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

Employee__________________________________ Date_____________

Exerting up to 50 to 100 pounds of force occasionally to lift, carry, pull, or otherwise move objects.

Climb stairs and ladders using proper safety measures

Bending, Stooping, Twisting, and Reaching

Operate heavy machinery / trucks and trailers as needed, if needed

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