HCEC Program Manager

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Casual work environment
• 4 weeks of Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency

We are seeking an HCEC Program Manager. Reporting to the Deputy Division Director, this position is responsible for directly overseeing CTI’s Homelessness Prevention Programs within the Housing Consumer Education Center (HCEC). The Program Manager of Housing Consumer Education Center is responsible for implementing guidelines and procedures for these programs, managing staff and benefit processing.

Responsibilities include:

• Coordinate, administer and manage CTI’s Homelessness Prevention programs including Housing Search, Special Services, Housing Education Workshops and Housing Stability.
• Facilitate weekly team meetings.
• Provide supervision of staff including recruitment, supervision, evaluation and leadership as well as the coordination of staff training and development activities.
• Develop linkages to internal partners and community partnerships and resources- attend community meetings to promote programs of the HCEC.
• Coordinate HCEC staff in their work assisting clients with applications to RAFT as well as other related programs as appropriate.
• Compile educational materials related to consumer housing issues.
• Ensure compliance with contract guidelines, policies, regulations, goals and objectives.
• Implement, monitor and enhance procedures, data collection and reporting including evaluation and appropriate documentation of work performed.
• Attend community meetings to provide outreach information for the program.
• Provide occasional backup support to RAFT program as needed.
• Provide guidance in case management and customer service activities in coordination with regional partners and within HCEC and the Resource Center.
• Work with CTI’s planning department to ensure accurate data is input into CMS.
• Perform other related duties as assigned.
• Encourage and empower employees to engage in DE&I work, and proactively contribute to our organization’s mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners.

Qualifications include:

• Associates Degree or 3 years’ related experience may substitute.
• 3-5 years’ experience in non-profit administration, housing, human services, homeless residential or transitional housing programs required. Some previous supervisory experience required.
• Demonstrated leadership skills and proven ability to motivate, organize and convene people and groups.
• Ability to maintain confidentiality within the workplace.
• Strong proven leadership and decision-making abilities.
• Demonstrated ability to handle budgetary matters.
• Demonstrated ability to comprehend and work with complex governmental regulations.
• Ability to effectively supervise, motivate and develop staff.
• Ability to articulate program goals and policies to participants, other community agencies, and vendors.
• Experience in program planning and administration.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent organizational, interpersonal, oral and written communication skills.
• Sensitivity to the needs of the participant population.
• Good working knowledge of community resources available to low-income individuals and families.
• Excellent crisis management skills.
• Bilingual skills (English/Spanish or English/Khmer) a plus.
• Ability to work effectively with people from a diverse range of backgrounds, cultures, and identities, including underserved communities.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.