Job description

Description & Responsibilities
Qualifications
Featured Benefits
Why Liberty Mutual?

Liberty Mutual Global Risk Solutions is looking for a Head of Global Operations who will be responsible for the delivery of underwriting support, policy servicing, billing, collections, premium audit, BPO vendor management and other capabilities through global platforms and solutions that will enable underwriting profitability. As a key member of the GRS Operations leadership team, the Head of Global Operations will work in close partnership with Business COOs and business leaders to create and implement successful operationally driven strategies across GRS.

The Head of Global Operations will possess a strong knowledge and expertise of global operational scale, efficiency and managing vendor and outsourcing partnerships. This leader must be committed to living our inclusive values, consistently seeking a breadth of perspectives, and driving cross-functional collaboration that results in measurable business outcomes. This role requires a strategic thinker with a proven ability to execute, a passion for leading and the drive to continuously improve and evolve GRS’s operational strategy and execution

Responsibilities:
Strategy and Planning:
Set short- and long-term strategy and annual plan for global operations, including, underwriting support, policy servicing, billing, collections, premium audit BPO vendor management and other capability enhancements
Lead the above-mentioned capability maturity analysis and prioritization of activity against the needs of business leaders and external constituents
Oversee and communicate strategic roadmaps to drive these capabilities to desired maturity levels
Partner with technology to inform investment in technology initiatives to drive operational efficiency and scale

Execution:
Oversees all execution of day-to-day activities within the scope of underwriting support, policy servicing, billing, collections, premium audit, BPO vendor management and other capabilities
Accountable for the end-to-end delivery of global capabilities in support of prioritized business objectives and key results
Accountable for the strategy, standards and liaising with Business COOs for the delivery of federated capabilities in support of prioritized business objectives and key results
Lead teams that own the day-to-day relationship and management of business process outsourcing vendors responsible for execution of global capabilities
Serves as the overall business leader for technology and liaises with IT / data stakeholders to ensure each Operations technology capabilities are being fulfilled
Manages the overall budget associated with GRS global operations, including headcount for operations resources managed at an Enterprise-level

Talent Management:
Define global shared function operating models in line with GRS operating model including governance, accountability and cross functional collaboration and engagement
Develop and nurture key global function talent and drive improvement in the overall business and technical skillsets
Drive culture in line with the broader GRS culture across global functions

Capability Development:
Support the development of global operations capabilities to drive growth, customer retention, operations enablement, innovation, and customer / intermediary experience
Provide inputs and capability prioritization and funding across GRS Operations

Job Specifications:
Reference: 2023-57670
Category: Strategy & Planning
Primary Location: Boston, MA
Additional Locations: Suwanee, GA; Hoffman Estates, IL; Portsmouth, NH; Plano, TX; Seattle, WA;
Schedule: Full-Time
Salary: USD-$265,000.00-–-$349,000.00-/-Year
Education Level: Bachelor’s Degree
Travel: 25%

Fair Chance Notices: Philadelphia | Los Angeles | San Francisco

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