Job description

JOB DESCRIPTION Title: Health Center Nurse (HCN) Job Summary: Under the general administrative direction of the District Nurse Administrator, this position serves as the Health Center Nurse and supervisor of medical assistants. The HCN leads, directs and supports the clinical/nursing operations at the Health Centers. The HCN is directly responsible for the medical assistants, within the health centers. The HCN will work closely with the providers and other Health Center leaders to assure direct patient care is provided to all medical customers.

The HCN is directly involved in the coordination and implementation of clinical, ancillary, and business services within the health center in a way that meets or exceeds standards while providing excellent patient experience across all services. Job Duties: Principal Duties and Responsibilities: 1. Responsible for the daily management and staffing of medical assistants to provider ratios. 2.

Monitor and evaluate staff performance. 3. Physically present in clinic and act as leader in charge for back office and clinical services. 4.

Participate in clinical activities to assess and model competencies. 5. Promote efficiency between clinics by ensuring staff are performing daily huddles to plan for patient care. 6.

Organize and prioritize clinical responsibilities of medical assistants. 7. Recognize leadership potential in staff and encourage growth. 8.

Facilitate compliance with required educational offerings. 9. Hold staff accountable for strategic goals and project outcomes. 10.

Gather data to support change. 11. Set expectations for policy and procedure adherence. 12.

Create a culture of safety within back office/clinical staff. 13. Responsible for setting expectations for clinical Environment of Care. 14.

Report day to day activities, volume and staffing benchmarks and any clinical concerns. 15. Serve as a local clinic leader in the absence of others. 16.

Ensure medical assistants work at top of scope and practice within limits of their credentials. 17. Manage transitional change. Monitor institutional clinical Safety concerns and analyze for trends and targeted interventions.

18. Accountable for medical assistant competencies. 19. Is the expert in practice issues for designated health centers.

20. Provide education for specialty areas; such as Classes for Asthma, Diabetes, Wellness, and so forth. 21. Analyze weaknesses and areas of growth to create effective teams.

22. Oversee The Joint Commission visit preparedness at Health Center. 23. Conduct audits to ensure culture of readiness at Health Center.

24. Represent department at institutional regulatory meetings. 25. Implement programs that develop service excellence skills.

26. Serve as a general resource for clinical EHR functionality and workflows. 27. Monitor and audit adherence to clinical protocol workflows.

28. Involved in the adequate training and development of medical assistants. 29. Work closely with providers to enhance staff EHR functional skills.

30. Display willingness to manage all patient needs within the clinic environment wherever possible. 31. Maximize provider efficiency through execution of policy and protocols for medical assistant staff.

32. Implement novel approaches to care. 33. Conservatively manage clinical operations to stay on budget.

34. Establish relationships with other leaders in clinic to leverage collective knowledge and capital. 35. Collaborate with other health care providers, Chiefs of Medical Affairs, Director of Nursing, District Nurse Administrators, and Medical Director regarding clinic and patient needs.

36. Collaborate in the organization’s continuous Performance Improvement Program (PIP). 37. Collaborate with all clinical staff to achieve clinical quality indicators.

Other Responsibilities: 38. Participate in Patient Centered Health Home team meetings and quality improvement initiatives. 39. Provide health and disea

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