Description:

Position Title: Health Navigator

Division/Location: Clinical/ CHP Princeville Health Center

Reports To: Nursing Director

Effective Date: 04/12/2021

Status: FULL-TIME (40 HOURS PER WEEK) FLSA EXEMPT

POSITION SUMMARY

Primary Accountability

The Health Navigator (HN) works in collaboration with the primary care provider and all members of the health care team, assessing healthcare needs and identifies community resources for patients. The HN serves as patient advocate and assists in identification and improvement of service delivery, work to decrease the spread of COVID-19 through specialized and individualistic work with clients. The Patient Navigator provides field-based case management services to clients. This person is the main point of contact for clients that builds strong relationships with CHP assigned clients to help clients stay engaged in COVID-19 services, medical care and adhere to their medications. The Health Navigators is committed to removing the client’s barriers to care by identifying critical resources for clients, helping them navigate through health care and much needed social services and systems, promoting client health. They work closely with the Care Team, which may include doctors, nurses, Community Health Workers (CHWs), other community agencies and other clinical staff to support positive client health outcomes. HNs will work with clients who do not often fit well within the standard medical model. HNs will complete an intake interview for their clients, provide regular follow-up care and documentation and assist clients with referrals to other services, as necessary. This position will work to decrease the disparities in health due to COVID-19 and will help advocate for social and environmental needs as they arise. The HN will work closely with PCPs, Local Health Departments, and Community Based Organizations to provide wrap-around services to encourage clients to remain in their homes while positive with COVID-19. The HN will create a foundation of trust for continued care of socially vulnerable populations.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Build rapport and connection with clients in an empathetic manner.
• Assist clients in referrals, scheduling, accessing, and utilizing telehealth services with their primary care provider. If the client does not have a PCP, work to get the client established with a PCP.
• Assist clients with determination of eligibility, registration, and sliding fee scale discounts for self and families for CHP referred services.
• Completes and submits insurance application, Charity Care, Patient Assistance Programs, etc., as needed for eligible clients and provide support to “self-pay” patients to help them pay their bills (both CHP bills and external bills, i.e., hospital, etc.)
• Screen clients for Social Determinant of Health Issues (SDOH) and make service referrals as appropriate.
• Provide clients with resource information by utilizing local database systems and the IPHA Resource List and others.
• Practice social distancing, mask wearing, and always use proper PPE.
• Able to identify symptoms of distress and act/intervene appropriately.
• Collects data for the program by being accurate and timely in documentation of client encounters.
• Protect HIPAA of clients participating in the HN and all other related programs.
• Participate in all IPHA and other assigned CHP required meetings and trainings related to the HN program.
• Establishes close relationships with and serves as primary point of contact for clients
• Visits clients’ homes on a regular basis as needed or in collaboration with CHW efforts
• Deliver in-home weekly or monthly health education and promote health program self-management to clients
• Communicate with Care Team members (CHWs, Care Coordinators, primary care physicians and other health care providers) to facilitate client care
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance
• Maintain strict confidentiality in accordance with agency policies
• Meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator, schedule future appointment, referral, and education patients on keeping their appointments.
• Other duties as assigned.

COMPENSATION:

Competitive salary, commensurate with skills and experience. CHP offers a benefits package that includes Medical/Vision/Dental, Mileage Reimbursement, Vacation and Personal Time, Sick Leave, Holiday Pay and Qualified Retirement Savings Plan.

FLSA STATUS

This position is considered exempt under the Fair Labor Standards Act and is therefore not eligible for overtime pay. This position is recognized as a member of the Executive Management Team for the development division and exercises independent judgment on a variety of issues impacting CHP. This position will be required to travel to the different CHP locations on occasion and is eligible for mileage reimbursement according to the rules of the IRS.

You'll thrive in this position if you:

• Create Value – you gather insights into what creates value; promote ongoing evaluation of the patient and customer

circumstances, expectations and needs. You determine the processes, systems and behaviors that directly impact how the

patient and customer feel. You pro-actively improve, through one’s role, the patient and customer experience; consistently positions the value of CHP so the patient and customer recommend us to their family, friends and community.

• Deliver Results – you identify issues, problems and opportunities; pro-actively recognize the need for improvement. You work with others to develop a sense of common purpose; understand different perspectives on issues; gathers and examines information available. You generate alternatives - Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action - Formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.
• Embrace Change – you treat change and new situations as opportunities for learning or growth; identifies the benefits and risks of change. You quickly modify behavior to deal effectively with changes; remains effective during times of ambiguity and uncertainty. You honor the need in others to ask questions; helps others overcome resistance.
• Communicate with Impact – you focus on the message of others, provide undivided attention, and defer judgment. You

convey messages logically, simply, and with confidence. You check for understanding by asking questions, seeking clarity and responding accordingly.

Why Join Us

Nearly forty years ago, our teams of community health workers and nurses, some of who remain with CHP to this day, began reaching out to farm workers, CHP has grown a lot since then, and so has our impact. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance health care awareness, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, Community Health Partnership of Illinois is for you. Here at CHP, we’re doing work that really matters. Join us. Bring your passion. We offer competitive pay, retirement savings plan ( 403(b)), time-off, educational leave, excellent medical, dental, and vision plans, company paid STD & LTD, basic/supplemental group life insurance and more!

Bring your career to the next level at a Federally Qualified Health Center (FQHC) that is thriving; from patient satisfaction to employee engagement, we are at the center of health and wellness. Take advantage of all we have to offer!

CHP is growing! Discover how you can be a part of this pursuit of excellence at:

https://recruiting.paylocity.com/recruiting/jobs/All/cdc23338-c44c-4162-ad8e-efda0e598b86/CHP-of-Illinois

We are an equal opportunity employer with a commitment to diversity. If you need assistance or an accommodation as required by law in order to complete the application process please email to: talent@chpofil.org and reference the job title in the subject line. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital or familial status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Share with your social network #CHPOIBUILDINGHEALTHYLIVES.Connect With Us! Not ready to apply? Connect with us for general consideration. Requirements:

Required Skills/Abilities:

• Commitment to the mission of CHP and care coordination requirements
• Passionate, trustworthy, and empathetic when working with clients
• Ability to build relationships with different types of people, including clients, organization members, and health care providers
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• Organized with confidential client material and appointment tracking
• Flexible and adaptable in response to changing client and health care providers’ needs
• Interest in working with all CHP established and new clients
• Ability to think critically and make decisions based upon information you are provided with.
• Must be able to maintain professionalism with clients, coworkers, staff, and referring agencies.
• Transportation preferred, if HN has transportation, must also have auto insurance.
• Ability to be a self-starter and work independently with limited oversight.
• Ability to communicate affectively by telephone, in person and digital. This includes texting, phone calls, emails, and video conferencing, as necessary.
• Ability to navigate stairs, curbs, or other environmental obstacles.

Organizational Duties:
Meet with Care Team (including, but not limited to, CHWs, Care Coordinator and primary care provider) to discuss client care issues and needs and facilitate client health care· Maintain documentation of all client encounters and complete reporting requirements according to organization standards · Track client information, schedules, files, and forms in a confidential manner· Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary· Attend and represent the organization at local meeting, in-service trainings, and meetings at the request of or with the approval of supervisor
Education and Experience:

• Minimum high school degree or some college education
• Strong understanding of cultural competency with the target population
• Bilingual (English/Spanish) preferred
• Computer literacy desirable
• Must have experience working in community work. This can include advocacy, volunteering, etc.
• Must be willing to see the inherent worth and dignity of each client.

Professional & Technical Knowledge:• Experience cultivating collaborative relationship for the benefits of patients • Able to work in a team environment and has the courage to communicate openly and honestly • Possess a growth mindset: the willingness to be coached and to develop to increase effectiveness, collaboration, and produce results • Technologically savvy and knowledgeable including, but not limited to, Microsoft Office

General Development:• Knowledge of customer service, collaborative partnership building. • Certified Application Counselor required and can be obtained on employment• Skilled communicator and relationship-focused staff with an understanding and Commitment to CHP's mission.

Licenses & Certifications:• Valid Driver’s license and automobile insurance.• Certified Application Counselor required and can be obtained on employment• Annual OSHA/HIPPA training in accordance with the CHP OSHA/HIPPA manual.

Required Competencies:• Ability to assess organization’ strengths, gaps and efficiencies, balancing health of organization with programmatic needs and functions • Strong interpersonal and relationship-building skills • Ability to foster a culture of integrity, service, adaptability, innovation, and responsibility • Ability to listen to others and communicate honestly, responsibly, and professionally; verbally, written, and electronically • Ability to perform several tasks concurrently with ease, effectively and efficiently • Commitment to impeccability and integrity • High functioning sense of emotional intelligence

PHYSICAL DEMANDS:
Most of the work the HN will do, will be in at a CHP Health Center Site or in their personal home-based setting during remote work due to COVID-19 where applicable. From time to time HN will meet face to face with clients. The HN will meet virtually with most clients. This virtual meeting may include phone calls, emails, texting, or video conferencing. There will be times that clients need items delivered to their homes such as food. This would include lifting and carrying of 20 pounds. The HN may deal with time sensitive requests. The HN may be exposed to outdoor temperature extremes, including dust. The HN must follow Covid-19 personal protection guidelines.• Physical demands associated with office work• Some local travel• Some evening and weekend work required• This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment, and the ability to sit and to use a computer for significant periods of time. • This person must speak clearly using the English language to accurately convey information. • Work performed in an office setting as applicable determined by activities. • Work requires above average lifting, standing, long periods of sitting or other office discomfort and occasional weather exposure in outreach settings and local driving. • Must be able to lift to 50 lbs. Manual dexterity is required.• Must possess normal vision or correctible to within normal ranges.• Work may include extended periods of time viewing a computer monitor and or operating a keyboard.• OSHA Category I Position Classification for occupational exposure to blood and other possibly • infectious materials. • Some direct physical contact with patients and airborne contaminants.• Some work in the community, in groups, or in receptive in-home environments.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value and welcome a diverse workforce.