Job description

About us

Blueteam Networks is a top-rated Managed Services Provider (MSP) in Columbus, OH. We are customer-focused, nimble, and a tight-knit team. We work with a lot of great clients and have long-standing relationships with most.

Our work environment includes:

• We all work from home
• On-site at clients frequently
• Company pays 100% of health insurance

3+ years proven experience working in a helpdesk environment and client sites providing Tier 1/2 support. Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP) environment. Advanced knowledge and trouble shooting skills. The ideal candidate has strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms with a keen business sense and exceptional customer service/client-facing skills, for small to mid-level commercial clients. Must be able to work well and quickly, individually and as a team, to solve client issues. Excellent initiative, customer service and communication skills.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients. Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution.

The Helpdesk Support Engineer should have experience providing technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support. Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles. Properly escalate support requests to local team and/or service board that are out of scope or capability.

The Helpdesk Support Engineer will provide prompt after-hours support to client emergencies involving hardware failure, outages, and other business critical events, when necessary and/or scheduled. The Helpdesk Support Engineer will be required to create, update, and maintain written documentation, key network, and asset information securely and confidentially.

The Helpdesk Support Engineer will utilize ConnectWise PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Must be able to pass a pre-employment drug screen and background check and have a valid drivers license and clean driving record.

Technical Skills preferred: Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / Duo / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Fortigate Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, a plus.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Columbus, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help Desk: 3 years (Required)

Work Location: In person

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